Student Support Administrator

Recruiter:

Dananda Talent

Job Ref:

JHB000563/Sindi

Date posted:

Friday, July 18, 2025

Location:

Sandton, South Africa

Salary:

Negotiable

SUMMARY:

Student Support Administrator - Job Purpose:

To provide efficient and student-centered administrative support services that enhance the student experience. The role involves managing student records, responding to queries, coordinating support services, and ensuring compliance with institutional and regulatory requirements.

POSITION INFO:
We are looking for a Student Support Administrator for our institution. The successful candidate will be responsible for the following:

Key Responsibilities:

Serve as the first point of contact for student queries via phone, email, WhatsApp, and in-person.
Maintain and update student records on institutional systems (e.g., ITS, Moodle, or similar).
Assist with registration, module changes, withdrawals, and issuing of academic letters (e.g., proof of registration, visa letters).
Coordinate student onboarding and orientation activities.
Support students with academic and personal challenges by referring them to appropriate services (e.g., counselling, financial aid, academic support).
Track student progress and escalate concerns to academic advisors or faculty.
Prepare and distribute communication regarding institutional policies, deadlines, and events.
Assist with the administration of assessments, timetables, and exam logistics.
Ensure compliance with POPIA and institutional data protection policies.

Minimum requirements:

National Diploma (NQF Level 6) in Administration, Education, Psychology, or a related field.
A Bachelor’s degree (NQF Level 7) is advantageous.
Must have 2–3 years of administrative experience, preferably in a tertiary education environment.
Experience with student information systems and CRM tools

NB: Working Conditions:
Office-based with occasional evening or weekend work during registration or exam periods and graduation time.

Please only candidates who meet the above requirements should apply!!
Kindly send your detailed CV along with certified copies of your qualification certificates (from Matric to tertiary level) to .

If you do not hear from us within two weeks of the advert's closing date, please consider your application unsuccessful!

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