Support RF Communication Technician

Recruiter:

Ann Swann Personnel

Job Ref:

JHB001402/CL

Date posted:

Tuesday, September 20, 2022

Location:

Edenvale, South Africa

Salary:

15 000 Monthly

JOB SUMMARY:
Our client is seeking a Technical Support Technician to join their team within the security sector and take responsibility for customer issues reported till a resolution is found. Strong technical knowledge of various alarm systems, the installation, programming and fault finding is essential.

JOB DESCRIPTION:

Essential Knowledge:
Understanding of RF communication
Knowledge of networks and network infrastructure
Knowledge of alarm communication technology in the security industry.
Knowledge of the operations within the security industry.

Required Experience:
Degree or completed coursework in engineering or electronics.
A Relevant certificate or license may be required.
2 years of direct customer interaction.
2 years of experience with alarm control panels on a senior technician level.
Good communication skills in English and Afrikaans.
Driver’s license and own car.

Key Skills:
Thorough understanding of electronics principles and design.
Proficient in Microsoft Office Suite or related software.
Detail-oriented and organized.
Excellent problem-solving ability.
Excellent verbal and written communication skills.

Key Performance Areas: (Not limited to)

Technical Support Desk

Telephonic and email support of our products and various alarm panels.
Internal technical support to the departments as required.

Network Maintenance

Field repairs, installation and maintenance of new radio equipment/systems (base stations & repeaters) whilst adhering to correct procedures and quality standards.
Travel when necessary to both National and International customers.

Equipment Testing

Testing of our products
Fault finding down to component level.

Technical Reporting

Compiling of weekly technical reports which include: Nationwide network activity reports, GPRS down time reports, “Lock On” tracking reports, Radio activity reports, Incoming call reports and Nationwide FTT reports.

Sales Support

Assist sales with technical queries as needed.
Attend sales meetings in a technical capacity.
Achieve certain goals in terms of customer maintenance and contracts.

Field Support

After hours Standby duty for a 7 day period as determined by business requirements and according to a predetermined schedule. This will be for both VHF and GPRS customers.

On-site support for customers during working hours for all RDC products.

Training

Conducting training sessions for our customers on our products as the business requires.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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