Job Description


  • 3 Year Diploma (NQF Level 6) or Degree in Information Technology / Computer Science
  • 2 Years’ experience in IT support environment
  • 1 Year experience in supporting Open Text ECM solutions including scanning solution and providing regular reports on tasks
  • Knowledge of ECM system, concepts and principles
  • Basic knowledge of Mobile and Windows Operating Systems
  • Knowledge of MS Packages
  • Basic Knowledge of multi-functional Printers (desirable)
  • Kodak Scanners
  • Understanding of SLA’s and OLA’s


  • Provide technical support to the current ECM system to ensure that business needs are met
  • Handle enquiries (proactive and calls logged) on scanning solutions, exceptioon report and other ECM Content Server related solution
  • Ensure that the ECM CS infrastructure documentation is updated and maintained
  • Develop SOP’s for newly implemented system functionality and update existing SOP’s
  • Monitor usage of ECM systems
  • Monitor scanning performance, trouble-shooting and resolving process errors, FTP and specific lab profile issues

Please note should you not receive a response within 7 business days of applying, consider your application as being unsuccessful.



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