Team Leader: Call Centre

Recruiter:

Ergasia Placements

Job Ref:

Pta000123/LB

Date posted:

Tuesday, July 1, 2025

Location:

Pretoria, South Africa

Salary:

10000 Monthly

SUMMARY:
A well-established and reputable law firm is seeking to appoint a dynamic and experienced Call Centre Team Leader to join their Banking Collections Department.

This role is best suited to a hands-on leader with a solid background in collections, team management, and performance optimisation.

The ideal candidate will be results-driven, able to motivate and guide a team to exceed targets while maintaining high standards of compliance and customer service.

Employment Equity: Open

POSITION INFO:

Minimum Requirements

Candidates must have at least 2 years’ experience in a similar team leader or supervisory role within a call centre or collections environment.
Matric / Grade 12 (compulsory)
Clear criminal and credit record
Proficiency in English (additional languages beneficial)
Willingness to work shifts, including weekends and public holidays if needed
Basic computer literacy, including MS Office and email.

Experience & Responsibilities

Creating and launching call, SMS, and email campaigns.
Resolving queries and managing staff performance, including coaching and training.
Conducting quality checks on calls and admin output.
Supporting ad hoc managerial duties as required.

Skills & Competencies

Strong administrative and organisational skills.
Resilience under pressure and ability to handle challenging interactions with clients/debtors.
Analytical thinking and a proactive approach to problem-solving.
Effective interpersonal and leadership skills.

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