Technical Operations Coordinator

Recruiter:

Finding Personnel (Pty) Ltd

Job Ref:

PTA000089/Candi

Date posted:

Monday, June 30, 2025

Location:

Pretoria, South Africa

Salary:

15000 Monthly

SUMMARY:
This role supports the technical and service departments through administrative coordination, insurance claims processing, and technical liaison. The successful candidate will be trained in service verifications and minor repairs over time but will primarily handle administration, client communication, job tracking, and SLA processing.

POSITION INFO:
JOB TITLE: Technical Operations Coordinator
AREA: Lynnwood, Pretoria, Gauteng
INDUSTRY: Technical Services / Insurance Support / Repairs & Maintenance
Salary / CTC: R 15 000 – R 16 000 (Depending on current earnings, qualifications, and experience)
Report to: Quality Controller / Director
Type: Permanent

Key Responsibilities:
General:

Answer incoming calls and assist clients at the office with equipment drop-offs for repair

Insurance:

Receive and process claims
Liaise with clients, advisors, technicians, suppliers, and logistics partners
Compile reports and claims documentation bundles
Coordinate courier and collection arrangements
Process invoices for excess payments and replacement units

Service Level Agreements (SLAs):

Manage and schedule services based on technical availability
Process job cards and certificates
Prepare quotations, aftersales reports, and invoice bundles
Update SLA records and submit to consultants

Technical Admin / Technical Support:

Assist with quote preparation and liaising with suppliers
Maintain and update registers and asset tracking systems
Coordinate document uploads and asset tracking using Xrobotix

Qualifications and Skills:
Qualifications:

Matric / Grade 12 minimum
Tertiary qualification in Administration, Technical Services, or related field (advantageous)

Skills:

Proficiency in Microsoft Office Suite, especially Excel
Experience in invoicing, quotations, and document control
Strong verbal and written communication skills in both Afrikaans and English
Basic technical and financial understanding

Experience:

2+ years in a technical admin, operations, or customer service support role
Prior involvement in client liaison and vendor/supplier communication

Key Competencies:

Strong organisational and multitasking abilities
Attention to detail and accuracy
Professional, discreet, and customer-focused
Ability to remain calm under pressure, self-motivated
Team-oriented with a proactive approach and dependable

Working Conditions:

Office-based with regular interaction with clients, suppliers, and technical staff
Occasional travel for collections or client visits may be required (own reliable transport essential)
Training provided in technical department for repair verification processes

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