Technical Operations Coordinator

SUMMARY:
This role supports the technical and service departments through administrative coordination, insurance claims processing, and technical liaison. The successful candidate will be trained in service verifications and minor repairs over time but will primarily handle administration, client communication, job tracking, and SLA processing.

POSITION INFO:
JOB TITLE: Technical Operations Coordinator
AREA: Lynnwood, Pretoria, Gauteng
INDUSTRY: Technical Services / Insurance Support / Repairs & Maintenance
Salary / CTC: R 15 000 – R 16 000 (Depending on current earnings, qualifications, and experience)
Report to: Quality Controller / Director
Type: Permanent

Key Responsibilities:
General:

• Answer incoming calls and assist clients at the office with equipment drop-offs for repair

• Receive and process claims
• Liaise with clients, advisors, technicians, suppliers, and logistics partners
• Compile reports and claims documentation bundles
• Coordinate courier and collection arrangements
• Process invoices for excess payments and replacement units

• Manage and schedule services based on technical availability
• Process job cards and certificates
• Prepare quotations, aftersales reports, and invoice bundles
• Update SLA records and submit to consultants

• Assist with quote preparation and liaising with suppliers
• Maintain and update registers and asset tracking systems
• Coordinate document uploads and asset tracking using Xrobotix

• Matric / Grade 12 minimum
• Tertiary qualification in Administration, Technical Services, or related field (advantageous)

• Proficiency in Microsoft Office Suite, especially Excel
• Experience in invoicing, quotations, and document control
• Strong verbal and written communication skills in both Afrikaans and English
• Basic technical and financial understanding

• 2+ years in a technical admin, operations, or customer service support role
• Prior involvement in client liaison and vendor/supplier communication

• Strong organisational and multitasking abilities
• Attention to detail and accuracy
• Professional, discreet, and customer-focused
• Ability to remain calm under pressure, self-motivated
• Team-oriented with a proactive approach and dependable

• Office-based with regular interaction with clients, suppliers, and technical staff
• Occasional travel for collections or client visits may be required (own reliable transport essential)
• Training provided in technical department for repair verification processes