Technical Service Manager

Recruiter:

Persona Staff

Job Ref:

CPT005706/N

Date posted:

Monday, July 14, 2025

Location:

Capetown, South Africa

SUMMARY:
Technical Service Manager
Full-time | National travel required | Leadership role in a fast-paced, growing company
Our client, an established specialist in innovative food display and gastronomic equipment, is looking for a hands-on, solutions-driven Technical Service Manager to build and lead their national service and installation infrastructure from the ground up.

POSITION INFO:
What You’ll Do
You’ll be at the forefront of launching and managing all technical service operations for products across the country:

Develop a national network of skilled installers and technical service partners
Lead and coordinate installations, technical support, and maintenance activities
Train partners and staff on proper installation and service standards
Oversee spare parts inventory and ensure optimal availability
Establish service processes, documentation, and escalation workflows
Collaborate with internal divisions to provide seamless client support
Track service performance, resolve issues, and drive continuous improvement
Represent technical services in client meetings and negotiations
Report directly to the General Director with regular updates

What You Bring

A strong technical background in food service equipment, refrigeration, kitchen systems, or similar
Proven experience setting up and managing technical or installation teams
A network-builder who can recruit, evaluate, and train third-party partners
Excellent planning, coordination, and troubleshooting skills
Experience managing spare parts and service inventory
Fluent in Afrikaans (essential for coordinating with local partners)
Spanish is a plus (for collaboration with the Argentina-based team)
Willingness to travel across South Africa as needed

Why Join?
This is not just another technical role. You’ll play a pivotal role in launching the service division of a globally respected brand in South Africa. Bring your vision, your structure, and your leadership to a company where innovation meets impact.

To apply, please send your CV with your salary expectations to

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff Pty (Ltd) is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.

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