Technical Services Manager

Recruiter:

Recru-it

Job Ref:

PE011253/LM

Date posted:

Friday, June 20, 2025

Location:

South Africa, South Africa

Salary:

market related Monthly

SUMMARY:
Our client is seeking a seasoned and strategic Technical Services Manager to lead their infrastructure services and technical operations. This role is vital in ensuring the reliability, security, and performance of their IT systems, while managing vendor relationships and driving service excellence. If you have a strong background in infrastructure leadership and a passion for operational efficiency, the company invites you to apply.

Role Purpose
Manage infrastructure services, vendors, and technical operations including servers, network, backup, and end-user support.

Qualifications

BSc IT or Engineering; ITIL Certified; 8+ years in infrastructure leadership.

Key Responsibilities

Oversee NTT/BCX (any other service providers) and ensure SLA compliance.
Manage network, server, backup, and disaster recovery.
Ensure ITIL-aligned service management.
Develop DR runbooks and technical SOPs.

Skills & Competencies

ITSM/ITIL, cloud/hybrid infrastructure.
Network/security/Windows Server knowledge.
Vendor & contract management.

POSITION INFO:
Our client is seeking a seasoned and strategic Technical Services Manager to lead their infrastructure services and technical operations. This role is vital in ensuring the reliability, security, and performance of their IT systems, while managing vendor relationships and driving service excellence. If you have a strong background in infrastructure leadership and a passion for operational efficiency, the company invites you to apply.

Role Purpose
Manage infrastructure services, vendors, and technical operations including servers, network, backup, and end-user support.

Qualifications

BSc IT or Engineering; ITIL Certified; 8+ years in infrastructure leadership.

Key Responsibilities

Oversee NTT/BCX (any other service providers) and ensure SLA compliance.
Manage network, server, backup, and disaster recovery.
Ensure ITIL-aligned service management.
Develop DR runbooks and technical SOPs.

Skills & Competencies

ITSM/ITIL, cloud/hybrid infrastructure.
Network/security/Windows Server knowledge.
Vendor & contract management.

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