Technical Support Specialist (Level 2)

SUMMARY:
A 1s & 2nd level Desktop, Printer, software, hardware and Networking support role. Office based in Pretoria East (Murrayfield) for a company in the ICT & Infrastructure Sector.

POSITION INFO:

• Diploma / Degree in IT / Network related Qualification (Beneficial – Not a must have).
• MCSE Microsoft Certified Systems Engineer
• MCSA Microsoft Certified Solutions Associate
• A+ / N+ Certification
• Matric, Grade 12 – equivalent
• Valid Driver''''''''''''''''s License

Advantageous Skills:

• Certification: MZ 900 / MS 900 / SC 900
• Knowledge on N-Able Products (Advantageous – Not a must have)
• Knowledge in Sentinel One. (Advantageous – Not a must have)
• Knowledge in Zabbix (Advantageous – Not a must have)

Requirements: (Experience & Skills):

• Minimum 3-5 years’ experience with data management and general hardware and software support.
• Knowledge and experience with Wireless & Networking.
• System skills on Microsoft Office Suite (Admin).
• Computer Literacy and Microsoft Office Suite (Advanced).

• 3+ years’ experience in:L1 – L2 support:

• L1-L2 LAN Network
• L1-L2 Wireless Network
• L1-L2 Active Directory

• 3+ years’ experience in: L2 support:

• L2 Windows Servers
• L2 Printer Support
• L2 Hardware Support
• L2 Windows support
• L2 Microsoft Office Support

• Helpdesk experience ranging from Microsoft Infrastructure including Office 365, software, hardware,

including Servers.

• Some Cloud based Infrastructure experience & cloud environments such as AZURE (Beneficial).

• Basic experience in Active Directory user accounts, groups, and permissions.
• Support and maintenance of PBX/VoIP systems, ensuring smooth communications.
• Experience in Support and maintenance of Windows servers, ensuring they are secure, updated, and operational.