SUMMARY:
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POSITION INFO:
Technical Writer
About the client:
Our client is a leading provider of intelligent transportation system (ITS) solutions, focused on making roads across the United States safer, more efficient, and more connected. Their products include innovative hardware and software technologies — such as the Glance® SaaS platform — that help cities and transportation agencies improve mobility, reduce response times, and enhance roadway safety through smarter infrastructure. Headquartered in Atlanta, Georgia, with offices in Cape Town, South Africa, and India, they work across continents to deliver real-world impact through connected vehicle technology, smart traffic management, and advanced emergency response systems.
Role Overview
They are seeking a highly detail-oriented and skilled Technical Writer to join their Cape Town team. This full-time, in-office position is responsible for developing, maintaining, and managing a wide range of technical documentation that supports our products, services, and proposal efforts.
You will work closely with Subject Matter Experts (SMEs), Product Owners, and Engineering teams (hardware and software) in the USA and India. A critical part of your role will be supporting the creation of compelling technical proposal responses and translating complex information into accessible, engaging, and accurate documentation for a range of internal and external audiences.
This role requires someone with a deep understanding of documentation strategy, strong organizational and communication skills, and a passion for creating clear, meaningful content.
In addition, you will also have the opportunity to travel to the USA office to meet your direct manager and engage with the USA team, whom you will be working closely with on a day-to-day basis.
Key Responsibilities
- Lead the development and formatting of technical responses to Requests for Proposals (RFPs), Requests for Information (RFIs), and other public sector opportunities.
- Produce and maintain product documentation, including user guides, quick-start guides, standard operating procedures (SOPs), and installation manuals.
- Create and manage internal and external documentation for the Glance® SaaS platform, as well as integrated hardware and software solutions.
- Translate complex technical material into clear, concise, and audience-appropriate content tailored to different user groups (e.g., engineers, field techs, city officials).
- Collaborate with subject matter experts to source, validate, and update technical
- Develop and maintain standard work instructions and documentation that support internal quality and training processes.
- Identify documentation gaps and take initiative to develop content that fills those
- Maintain version control and organize documentation across platforms such as Google Drive and Dropbox.
- Ensure consistency in tone, structure, branding, and terminology across all written
- Use tools such as ChatGPT and other AI platforms to assist in drafting, improving, and brainstorming documentation content.
- Work collaboratively with internal stakeholders across multiple time
Qualifications
- Bachelor’s degree in a technical discipline (e.g., Electrical, Mechanical, Computer, Civil Engineering) or equivalent technical experience.
- 3+ years of experience as a Technical Writer, Proposal Writer, or similar
- Demonstrated experience with technical proposal writing and/or responding to public sector RFPs.
- Proven ability to simplify technical concepts for various
- Experience producing documentation for both hardware and software (including SaaS products).
- Native English speaker with strong proficiency in excellent writing, editing, and proofreading skills.
- Experience using Google Workspace, Microsoft Office, Adobe Acrobat, and other documentation tools.
- Familiarity with documentation control and content management best
- Strong organizational skills and exceptional attention to
- Proactive and confident in sourcing information and working independently across global
Additional Requirements
- Must hold a valid South African
- Must reside in Cape Town or be willing to relocate at your own cost (relocation assistance is not provided).
- Required to work adjusted hours (e.g., later start and end times) to accommodate collaboration with U.S.-based managers and teams.
- Must be comfortable working in a dynamic, team-oriented office environment and proactively engaging with others to gather information.
Key Objectives
- Develop high-quality, audience-appropriate documentation aligned with company
- Translate complex product and technical details into clear, engaging, and accessible
- Support the development and submission of highly competitive public sector Requests for Proposals (RFPs), including strategic planning, writing, and curation of content for government agency bids.
- Empower users and partners through well-organized, useful training and support materials.
- Continuously assess and improve documentation through internal reviews and user
Remuneration
- Between R30,000 and R40,000 cost to company per month based on experience.
