Trails Guide & Housekeeping Manager Couple

SUMMARY:
Luxury 5* Lodge in Madikwe is looking for a Trails Guide & Housekeeping Manager Couple.

POSITION INFO:
Housekeeping Manager:

Checking guest rooms before guests’ arrival to ensure that everything is ready and that the housekeepers performed their duties satisfactory
Daily overseeing of guest rooms, making sure it is clean and up to standard
Personally checking and restocking mini bars every morning before guests come back from game drive
Checking regularly that first and second turndowns and romantic turndowns are being done correctly
Overseeing the laundry, making sure that housekeeping staff perform their duties correctly.
Stock control, stock order and issue of stock to housekeepers.
Checking rooms for maintenance issues and reporting to management and maintenance manager
Stock takes of all housekeeping stock (including linen and towels and ensuring that we have enough in stock)
Making sure that laundry and housekeeping equipment is in good condition and that housekeepers are using it in the correct way
Ensuring that senior staff rooms are being cleaned
Ensure that staff laundry gets done correctly
Ethically corresponding with suppliers via telephone and emails.
Responsible for motivating, monitoring and discipline of housekeeping staff
Ensuring that all areas under housekeeping department is clean
Ensuring that the public areas of the lodge get cleaned
Phone divert duty as per staff roster
Assisting within other departments within reason

Requirements:

Grade 12
A formal hospitality qualification
At least 2 – 3 years in a senior / management position with sound housekeeping experience at 5* level.


Trails Guide:

Duties:

Take guests on twice daily game drives
Host guests at meals
Walking safari’s
Pick up and drop off guests and take their luggage to the rooms.
Assisting the tracker with cleaning the vehicle.
Assisting with emergency maintenance.
Assist with maintenance around the lodge

Requirements:

Grade 12
Experience as a Senior Field Guide at a 5* / Big-5 Game Reserve
Minimum FGASA Level 1 or 2 qualification or equivalent
Lead Trails Certificate (or close to completion) and able to conduct bush walks
ARH
Excellent communications and entertaining skills