Workshop Manager

SUMMARY:
NEW VACANCY ALERT!
Our client in the motor industry seeks to employ a Workshop Manager to be based at their operations in Kempton Park.

POSITION INFO:
Duties:

• Workshop management – Manage and plan the daily operations of the workshop, working with and
  acting on deviations. Leading and motivating the workshop and service staff and Services Salesman personnel.
• Set routines for daily planning and follow up meetings on WIP and Parts.
• Carry out regular meetings with staff.
• Verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation.
• Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop.
• Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration.
• Monitor and handle deviations, initiate proper actions and escalations.
• Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of the
  business.
• Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure
  service exchange and warranty parts procedures are adhered to.
• Manage the workshop facilities and HSE together with Safety Officer.
• Create working time schedules for work shifts.
• Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors.
• Workshop customer relations – Develop and manage customer relationships ensuring that customer
  needs are met and services are developed to meet the future needs of the customer.
• Build and maintain the right level of relationships with customer representatives.
• Monitor the processing of complaints and process major or complicated complaints.
• Assist workshop personnel and customers regarding technical issues.
• Participate in meetings with key customers when required.
• Workshop Service solution sales – Increase service solutions sales by developing, maintaining and
  communicating the services portfolio and solutions according to customer needs.
• Market and communicate services solutions to existing and potential customers.
• Coordinate and follow up of the Services Salesman activities if required by the reporting line.
• Enable a team based approach ensuring open and effective communication within the workshop to achieve common business objectives.
• Monitor the workshop’s pricing and discounts to ensure that they meet the established level.
• Cooperate with other local and distributor departments to develop, maintain and communicate the services strategy, portfolio and solutions.
• Follow up workshop results – Develop the workshop business by following up budget, results, operational
  targets and taking measures in order, to achieve set targets.
• Manage and analyze the workshop’s running costs and expenditure budget.
• Regularly follow up service business and financial results.
• Set, monitor, maintain and follow up KPIs.
• Work with and handle applicable licenses for the workshop operations, monitor possible developments.
• Analyze current standards to identify and present opportunities for improvement of the workshop.
• Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.
• Oversee all internal, warranty, and on site workshop and staff.

• Matric Certificate
• Code 8 Licence
• 4-5 years experience in similar role
• Must have strong leadership qualities and have ability to manage company policies
• High level of technical expertise. Must be able to support the foreman and assist with diagnostics.
• Read and write in English
  • Physically fit

NB! This job is now closed. You can apply for other jobs by uploading your CV.