Commercial Support Specialist

Recruiter:

A 1L Realization (Pty) Ltd

Job Ref:

JHB000541/KM

Date posted:

Friday, April 26, 2024

Location:

Midrand, South Africa

SUMMARY:
Our client in the telecom sector is looking for a Commercial Support Specialist for 6 months contract role.

Background
The Commercial Support Specialist plays a pivotal role in our team by ensuring the high-quality performance and compliance of our partner mini apps. This position is responsible for conducting operational audits, managing inbound leads, fostering technical collaboration, generating insightful reports, and coordinating with the payments and legal teams to maintain up-to-date partner data and oversee commissions collection related to mini apps.

POSITION INFO:
The temporary contractor will be responsible for:

Conducting operational audits to ensure adherence to Service Level Agreements (SLAs), escalation matrices, and contact points.
Managing the vetting process of inbound leads, identifying quick wins, and overseeing the onboarding process to ensure all documentation is complete.
Onboarding and loading mini app partners onto SAP and other related platforms
Collaborating with the technical project manager to ensure mini app partners are technically compliant and proactively addressing any issues.
Generating required reports periodically to present insights and recommendations.
Working closely with the payments and legal teams to ensure all partner data is current and overseeing the collection of payments related to mini apps.
Payments Collection and chasing up partners for payments on outstanding commissions.

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