Network Infrastructure Specialist - 2024-13

SUMMARY:
REGIONAL NETWORK INFRASTRUCTURE SPECIALIST
Ensure the robustness and continuous availability of all IM (Commercial, OT, and Business) network infrastructure components crucial for facilitating technical mining processes within the region. This involves comprehensive support, maintenance, licensing, and governance measures. Dedicate efforts to the provision of production, data control, operational, and support services specifically tailored to the Network technologies within their designated region.

POSITION INFO:
PLEASE DO NOT APPLY IF YOU DO NOT QUALIFY IN FULL. PLEASE REQUEST FULL JOB SPEC IN NEED.

Desirable: CompTIA Security+.
Cisco Certified Entry Networking Technician (CCENT).
Cisco Certified Network Associate – Routing and Switching (CCNA).
Cisco Certified Network Associate – Security (CCNA-Security).
An undergraduate qualification (bachelor’s degree or equivalent) in the relevant IM Discipline and Technical.

Deliver a portfolio of IM services to a defined client base.
Hold vendors accountable for SLA indicators.
Liaise with solutions design and architecture to ensure that roadmaps are followed and services are introduced with excellence.
Analyse and identify root causes of risk and quantify potential business impact.
Engage with key stakeholders and understand their process requirements.
Implement best-fit solutions to meet stakeholder requirements and contribute to IM process enhancements.
Perform continuous monitoring reviews and measure defined quality and quantity indicators.
Interpret policy and explain why work needs to be completed in a particular manner.
Explain how a particular process task needs to be fulfilled.
Assign and re-assign work to ensure that outputs and the elimination of waste.
Participate in business initiatives/projects and the different processes involved.
Continuously improve team performance.
24/7 support principles and competencies.
Drive service excellence.

Social process skills are the ability to read social situations, understand the underlying social processes and use that understanding to influence behaviour that contributes to our Purpose and is aligned to our values.

Ability to:
Effectively influence and manage relationships with key internal and external stakeholders to achieve required outcomes.
Facilitate agreement and co-operation using a diplomatic and open approach.
Effectively work with diverse teams and sensitive to local social, political and cultural realities.
Comfortably interact across all mediums of interaction, i.e. face to face vs virtual interactions with team and stakeholders.
Use networks in all stages of decision making to ensure decisions are not made in isolation, though not to the extent that would be seen as abdicating responsibility.