Salesforce Business Analyst

SUMMARY:
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POSITION INFO:

Job Description:

Absa is seeking a skilled Salesforce Business Analyst to join our team and take ownership of an in-process Business Requirements Document (BRD) related to our CRM system. The successful candidate will be responsible for completing the BRD and managing requirements going forward, ensuring alignment with business objectives and Salesforce best practices. This role offers an exciting opportunity to contribute to the enhancement of our sales processes and customer relationship management capabilities.

Key Responsibilities:

• Lead the completion of an in-process Business Requirements Document (BRD) related to Salesforce CRM.
• Collaborate with stakeholders to gather and analyze business requirements, ensuring clarity, accuracy, and alignment with organizational goals.
• Translate business requirements into functional specifications and user stories, leveraging your knowledge of Salesforce capabilities.
• Work closely with developers and other team members to ensure that technical solutions meet business needs and adhere to Salesforce best practices.
• Manage ongoing requirements gathering and refinement processes, proactively identifying opportunities for improvement and optimization.
• Provide guidance and support to end users, ensuring effective utilization of Salesforce features and functionality.
• Contribute to the development and implementation of training materials and documentation to support user adoption and knowledge transfer.

Requirements:

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Proven experience as a Business Analyst, preferably with a focus on Salesforce CRM.
• Strong understanding of sales processes and CRM concepts, including leads and campaigns.
• Proficiency in Salesforce configuration and customization, including the ability to create custom objects, fields, workflows, and reports.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into clear, actionable solutions.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Detail-oriented with a focus on quality and accuracy in all aspects of work.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) are a plus.

Additional Skills (Preferred):

• Experience with agile methodologies and tools (e.g., Jira, Agile Scrum).
• Knowledge of data management best practices and data migration strategies.
• Experience with Salesforce Lightning and related technologies.
• Familiarity with Salesforce integration tools and techniques.

If you possess the required skills and experience and are passionate about leveraging Salesforce to drive business success, we invite you to apply for this exciting opportunity as a Salesforce Business Analyst at Absa. Join us in shaping the future of our CRM capabilities and delivering exceptional value to our customers.

Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information