Our client based in KZN has a great opportunity for a Key Account Manager (KAM) to build and nurture long-term, profitable relationships with the company's key clients, serving as the primary contact to ensure satisfaction, drive sales growth, and retain high-value accounts through strategic planning, understanding client needs, coordinating internal teams, and identifying expansion opportunities.

Key Responsibilities

Client Relationship Management:
- Primary point of contact for healthcare accounts
- Build relationships with hospital management, procurement, infection control, and          operations
- Conduct regular account review meetings

Service Delivery & Compliance:
- Ensure SLA and regulatory compliance
- Monitor infection prevention and hygiene standards
- Manage escalations and complaints

Account Performance & Reporting:
- Track and present KPIs
- Analyse trends, risks, and incidents
- Prepare executive-ready reports

Commercial & Contract Management:
- Manage contracts, pricing, and renewals
- Identify upselling and efficiency opportunities
- Ensure billing accuracy and margin protection

Stakeholder & Internal Coordination:
- Liaise with internal teams
- Coordinate onboarding of new services
- Drive accountability

Risk, Governance & Ethics:
- Identify and mitigate risks
- Ensure ethical conduct and confidentiality
- Support audits

Continuous Improvement:
- Identify service improvements
- Share best practices
- Contribute to strategic initiatives

Key Skills & Competencies
- Stakeholder and relationship management
- Healthcare operations and compliance knowledge
- Data analysis and executive presentation skills
- Problem-solving in regulated environments
- Commercial and contract management capability

• Strong sales, negotiation, and communication skills.
• Excellent organizational, strategic thinking, and problem-solving abilities.
• Experience in sales, customer service, or account management.
• Ability to coordinate cross-functional teams and manage multiple priorities. 
• Tertiary qualifications 

The key tasks & responsibilities for this position are to:

• Develop the financial well-being of the group by providing the full spectrum of financial services
• Review and interpret monthly management accounts, while recommending further course of action
• Preparation of monthly management packs, year-end packs and consolidation
• Analysing operations, identifying opportunities for improvement, cost reduction, and systems enhancement
• Conduct reviews and evaluations for cost-reduction opportunities, assist with strategic analysis and planning
• Establish finance and operational strategies by evaluating trends, establishing critical measurements, determining productivity
• Review and sign off journals
• Responsible for the assessment and implementation of internal controls
• Review and analyze provisions and follow up on reconciling items
• Review head office and the respective operational general ledger reconciliations
• Manage banking profiles and treasury functions
• Prepare annual financial statements, tax calculations and manage the roll out of any relevant IFRS
• Responsible for compilation and consolidation of budget templates
• Assist with the implementation of new systems, e.g. Power BI and Consolidation tools
• Support project analysis, validation of plans, and ad-hoc requests by the CFO
• Ensure compliance with accounting policies and regulatory requirements

The skills and competencies required for this position amongst others would be:

• Technical skills: ability to calculate and interpret financial results, manipulate large amounts of data and accuracy
• Business reporting skills; ability to compile accurate and meaningful business reports
• Problem solving skills; demonstrate an ability to apply the principles of problem identification, analysis, and decision-making within immediate work context
• Time management skills; ability to manage own time and that of a team and being able to work in a fast-paced environment
• Stress tolerance; ability to work under pressure and meet tight deadlines
• Result orientated, hands-on commitment and ability to get the job done
• Critical thinking: ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Observant with immaculate attention to detail
• Dependable; being reliable, responsible, and fulfilling obligations
• Must be able to maintain confidentiality about all financial matters
• Ability to integrate/coordinate financial and operational strategies
• Ability to work independently in a team and under pressure with minimal supervision
• Strong interpersonal skills to communicate with internal and external customers

The key educational requirements and qualifications for this position would be:

• A Qualified Chartered Accountant is a MUST
• Minimum 5 years post articles experience in Finance Management, Group Accountant, or similar role
• Thorough knowledge of International Financial Reporting Standards (IFRS)
• Experience in the preparation and finalisation of accounts in accordance with current South African regulations
• Proven knowledge of cost control, consolidations, financial analysis, accounting principles, practices, standard laws, and regulations are a MUST
• Knowledge of income tax and deferred tax are a MUST
• Knowledge of Corporate Governance, relating to risk management, financial reporting, financial auditing, controls, and compliance is a MUST
• Proven track record in the implementation of internal controls, corporate governance policies, improved operational efficiencies and financial models
• Solid understanding of statutory requirements, e.g. VAT, imports, exports
• Strong knowledge of computer software packages and MS Office