Sr. Backend Developer - DS

Location: New York, New York, US
Recruiter: Infojini
Date posted: Friday, November 21, 2025

Job Description:
Key Responsibilities:Architecture & Design Own the technical roadmap for Amazon Connect implementations.Design scalable, secure, and resilient contact center solutions.Lead migration from legacy platforms (e.g., Genesys, LivePerson) to Amazon Connect.Development & Integration Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.Integrate Amazon Connect with platforms like Salesforce, ServiceNow, and custom CRMs.Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain.Operations & Support Provide production support and participate in on-call rotations.Conduct root-cause analysis, post-mortems, and incident response.Establish observability with SLIs/SLOs, dashboards, and automated alerts.Leadership & Collaboration Mentor junior developers and guide cross-functional teams.Collaborate with network/security teams to ensure QoS, IAM, and compliance.Deliver self-service reporting tools for operational leaders.Required Skills & Qualifications: Experience:510+ years in telephony/contact center or strong AWS backend development.3+ years hands-on with Amazon Connect is preferable.3+ years hand on AWS backend development2+ years with Salesforce Service Cloud Voice (preferred).Willing to train a strong candidate on Amazon ConnectTechnical Expertise:Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording (Preferred)Proficiency in AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.Experience with JWT, OAuth/SAML, REST/GraphQL APIs.Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.Tools & Frameworks:Terraform, CloudFormation, Git, CI/CD pipelines.GenAI tools: Amazon Bedrock, OpenAI, LangChain.CRM integrations: Salesforce, ServiceNow.Soft Skills:Strong communication and stakeholder engagement.Ability to lead cross-functional initiatives and mentor peers.Preferred Certifications: AWS Certified Solutions Architect or Developer.

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