1010 _Sub-Product Owner-IT Service Desk (Advance)

SUMMARY:
1010 _Sub-Product Owner-IT Service Desk (Senior)
Location: Gauteng
Contract Term: 1 July 2023 - 31 December 2025

POSITION INFO:
ESSENTIAL SKILLS REQUIREMENTS:
·        ITSM (IT Service Management)
·        IT Operations Frameworks (E.g., ITIL)
·        IT Service Delivery Management
·        Project Management
·        DevOps
·        Agile Methodology
·        JIRA & Confluence
·        Service Desk Methodology
·        Provider / Contract Management – SLAs and KPIs
·        Technical experience with Data and Analytics (E.g. QlikView)
·        Artificial Intelligence (NLP, ChatBots and Machine Learning)
·        Office 365
ADVANTAGEOUS SKILLS REQUIREMENTS:
Information Technology Qualification (Advantageous, but not a pre-requisite) Artificial Intelligence (NLP, ChatBots and Machine Learning)
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
Two years of IT related working experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
·        Steer and govern IT Service Desk initiatives and projects
·        Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support 
·        Manage transformation within the IT Service Desk relating to new technologies and refined processes
·        Collaborate with department leads, process owners, business partners and application owners to ensure accurate first level IT support is rendered