1845_ SAP Warranty Specialist

SUMMARY:
SAP Warranty Specialist (Senior)
Location: Gauteng
Contract Term: 1 April 2023 - 31 December 2025

POSITION INFO:
ESSENTIAL SKILLS REQUIREMENTS:
· Warranty Application Operations Support background
· Warranty Authorisations experience
· Extensive experience in Warranty Applications Operations
ADVANTAGEOUS SKILLS REQUIREMENTS:
· SAP Sales and Distribution
· SAP HANA Advantageous.

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
· IT Degree and/or relevant qualifications / 5+ years of experience
· Deep ITSM knowledge.
· Experience in at least one of the following Technologies:
- SAP Warranty, SD, MM, WM, EWM, APO, BW.
- SAP ABAP debugging is an added Advantageous.
- SAP Analytics.
- Change Request Management (SAP Transports).
- Solution Manager Configuration & Diagnostics.

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
Applications maintenance support for: Automated Claim Process, Claim Validation, Claim searching functionality, Pricing –different dealer conditions, technical campaigns, Reporting, Online Authorization Request (DWP), BSI, Local Packages, DMS Batch interfaces, (Credits/Debits), Local processes, Blacklist, Claim split –different vendors (CKD), Local content check (CKD).
Reacting to and taking appropriate action to resolve problems and change requests with respect to Design and Build.
Recording, routing, and monitoring all reported problems and change requests.
Liaising with other fix groups and other plant based or central support organisations within the Group
Taking ownership of problems and change requests reported by users, through to resolution
Adhering to documented escalation processes
In the course of normal duties, identify and report discrepancies in documented processes and manage general queries in a timely and professional

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