1st Line German System Engineer

SUMMARY:
We are urgently looking for a young German speaking 1st Line Systems Engineer for our client based in Cape Town. This is a fantastic opportunity for an individual looking for career growth in a well-established multi international organization.

POSITION INFO:

Area: Cape Town CBD

Key Accountabilities

• Logging and progressing services desk support tickets (incidents, service requests & changes) through our MSP systems.
• Provide remote 1^st/2^nd line technical IT support.
• Troubleshoot and resolve hardware and software related incidents based on Microsoft systems.
• Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs.
• Take ownership of incidents and manage through to resolution where possible.
• Attend to pro- and reactive monitoring alerts in order to ensure minimum disruption to customers.
• Meet client expectations in terms of quality of work and delivery to deadlines.
• Action customer enquiries effectively in a timely fashion as per prescribed SLA.
• Follow-up activities to resolution and to customer satisfaction.
• Produce information reports upon request.
• Build and maintain company reputation & customer relationships.

 Candidate Requirements

• Native German & Fluent in English.
• Excellent communication and interpersonal skills.
• Technical understanding of current industry-leading technologies.
• Customer relations skills; ability to understand and comprehend customer concerns and requirements.
• A desire for continuous learning and career development.
• Ability to work in, and as part of a team.
• SA citizen, permanent resident or right to employment in South Africa (Work Visa)

Required Skills & Experience

• Matric or equivalent secondary education.
• 1 year experience in an IT Service Desk environment providing 1^st/2^ndline support.
• 1 year experience supporting Microsoft Systems; Desktop, Server, Office, etc.
• 1 year exposure to basic TCP/IP, LAN, WAN, SSL VPN troubleshooting.
• Exposure to HP & Dell hardware technologies.

 Advantageous

• Exposure to dedicated 2^ndline support.
• Exposure to and working with Exchange/365, Active Directory, DNS, DHCP, etc.
• Exposure to and working with virtual environments (VMware/Hyper-V)
• Formal IT qualification, ie MCP certification.
• ITIL Foundation certification.
• Exposure to backup & disaster recovery technologies (Veeam, Zerto, Backup Exec, Datto, etc.)
• Exposure to Citrix (XenApp/XenDesktop).
• Exposure to Cloud and IaaS platforms

NB! This job is now closed. You can apply for other jobs by uploading your CV.