1st Line ISU Functional Consultant

Recruiter:

Baraka IT Solutions (Pty) Ltd

Job Ref:

1st Line ISU Functio..

Date posted:

Monday, October 24, 2022

Location:

Johannesburg, South Africa

Salary:

Negotiable

JOB SUMMARY:
1st Line ISU Functional Consultant

JOB DESCRIPTION:

Job Responsibilities and Duties

Provide first line support to business users
Integrate with the technical team & functional team for all matters related to CoJ Business
Client engagement to assist with day-to-day issues, documenting business requirements.
SAP Process assistance and user management.
Data Analysis
Troubleshoot any problems reported.
Produce job aids for user usage.
Assist the training department with the understanding on the developed solution
Assist with authorisation requests
Conduct peer reviews as required
Responsible for ensuring the proposed solution is aligned with the overall business requirements.
Identify potential risk within the environment. Participate in the change request process which includes performing impact assessment, development and testing
Responsible for the timely preparation and reporting of progress status updates to the line manager and client
Responsible for managing and resolving all problems reported and service requests received within the Service Level Agreement.
Ability to work independently and efficiently, manage timelines and expectations, and produce high quality deliverables (documentation and presentations

Job Specification and Requirements

Understanding of SAP functionality in SAP ISU and SAP CRM
Business Process Re-engineering skills
Escalation/change control process knowledge
Knowledge of the Incident Logging System
Communication and interpersonal relations
Ability to do informal over the shoulder or classroom refreshers.
The candidate should possess a Degree / Diploma in Computer Science, Engineering, or Equivalent.
Minimum 5 years of working on SAP with at least 3 years of working experience in SAP ISU & SAP CRM.
Testing and solid knowledge of SAP overall.
Knowledge in integration with other SAP modules is essential
Knowledge of SAP methodologies and toolsets.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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1st Line ISU Functional Consultant

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