1st Line Service Desk Engineer

Recruiter:

Mindmatch Consulting

Job Ref:

3463354489

Date posted:

Wednesday, April 30, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

We are looking for a new 1st Line Service Desk Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology.

The successful candidate will be the part of the Service Desk team who are the first point of contact for our customers, answering service desk cases and escalating when necessary and required.

There will be hands on experience in online security, networking, wi-fi, servers, firewall configuration, data handling, communications, and cloud services.

The Service Desk operates Monday to Friday 0800-1800 (UK Hours)

If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.

Responsibilities:

The extent of your duties will include but are not limited to:

Working amongst a technical helpdesk
Remote network troubleshooting
Supporting a range of technologies
Use of and maintenance of industry leading toolsets
Supporting VoIP and WiFi solutions
Completion of customer service requests
Ensuring the successful onboarding of new customers
Ensuring that Service Levels are met

The successful candidate will have:

We are looking for someone with the following skills and attributes.

Background in providing IT support.
Excellent communication skills (both written & verbal)
General IT knowledge and understanding
Good problem-solving skills.
Capable of working independently
Team player
Good Customer service skills
Flexible attitude and strong work ethic
Understanding of networking and protocols

Desirable Knowledge:

Current CCNA certification or equivalent

Similar jobs you might be interested in:

1st Line Service Desk Engineer
Location: Cape Town
Salary:
72 days ago

1st/2nd Line IT Support Engineer
Location: Capetown
Salary: Market-Related
This remote role is perfect for an experienced and resourceful IT Support engineer looking to join a dynamic team that operates during standard UK business hours.
50 days ago

1st Line Engineer
Location: Cape Town
Salary: market related Monthly
Primary Purpose of Job:As a first-line IT engineer, you will be the first point of call for clients. Your job is to assist in the smooth running of the company client’s networks while maintaining prominent levels of customer service. Key Responsibilities:Act as the first point of contact for IT support queries via phone, email, and ticketing systems.Guide users on best practices and IT ...
16 days ago

Key Accounts Manager
Location: Capetown
Salary: Annual salary
Key Accounts Manager - B2B Fleet Card& CRT Sales (Coastal)
2 days ago

Accountant
Location: Claremont
Salary:
Our client, based in Claremont, Cape Town, is seeking a qualified and experienced Accountant to join their finance team. The ideal candidate will hold a degree in Accounting or Financial Management, with 3 to 5 years of solid finance experience (excluding article-only experience). Proficiency in Microsoft Office (Word, Excel, PowerPoint) is essential. The role requires someone who works well under...
Today

DMS Solutions Expert- Finance
Location: Cape Town
Salary:
14 days ago

Technical Support Analyst (CPT Onsite)
Location: Capetown
Salary: Monthly salary
A strong technical & results-driven Technical Support Analyst is sought by a dynamic Independent Asset Management Firm to ensure seamless IT support for software, hardware and applications across regional and global teams, both on-site and remotely.
42 days ago

Dutch service desk analyst
Location: Cape Town
Salary:
43 days ago

Software Support Technician (Afrikaans speaking)
Location: Capetown
Salary: Datafin1
Software Support Technician (Afrikaans speaking)
45 days ago

Aluminium Sales Representative
Location: Cape Town
Salary:
Are you a born sales hunter with proven experience in the aluminium industry? Do you thrive on building strong client relationships and closing deals in a competitive market?Our national client based in Killarney Gardens requires a driven and results-oriented Sales Representative to join their growing team.This is not a desk-bound role—you’ll be out in the field identifying opportuniti...
Today