1st Line Software Support Consultant

SUMMARY:
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POSITION INFO:

Job Specifics

Are you an enthusiastic, customer-focused professional with a passion for software support and a talent for solving technical challenges? We are seeking a 1st Line Software Support Consultant to join our client and provide application support services to clients in the legal sector.

This is an entry-level/junior role, ideal for candidates with 1–2 years’ experience in software support who are eager to grow their career in a dynamic environment.

• On-site 
• Full-time, Permanent
• Salary: R15 000 to R25 000 per month 

About the Client

Our client specializes in delivering innovative software solutions that streamline business operations within professional industries. With a focus on simplifying complex workflows, they provide tools that empower businesses to manage their financial, operational, and client-facing processes more efficiently.

Key Responsibilities

• Provide 1st line support for software applications, responding to and resolving customer queries.
• Log, track, and troubleshoot support cases, ensuring timely resolution.
• Use SQL to query and investigate issues within supported applications.
• Assist clients in resolving application-related issues, particularly those connected to accounting and finance workflows.
• Conduct testing of new software versions and updates.
• Contribute to initiatives that improve service quality and reduce repeat support queries.

Soft Skills and Attributes:

• Excellent written and verbal communication skills.
• Analytical, detail-oriented, and technology-driven.
• Proactive and customer-focused, with the ability to manage multiple tasks effectively.
• Strong self-management and time management skills.

Qualifications and Experience

• Education:

  • Matric (essential); a tertiary IT qualification is advantageous.

• Experience:

  • 1–2 years in a software/application support role (not general IT helpdesk).
  • Experience using SQL for support and troubleshooting.
  • Exposure to bookkeeping/accounting/finance systems is beneficial.
  • Knowledge of legal business processes or legal practice management software (e.g., Winlaw, Practice Manager) is an advantage but not essential.