2633_Operations Engineer -Global Payment Platform (Advanced)

SUMMARY:
2633_Operations Engineer -Global Payment Platform (Advanced)
Location: Gauteng
Contract Term: ASAP - 31 December 2026

POSITION INFO:
ESSENTIAL SKILLS REQUIREMENTS:
Specific Technical / Functional skills

· Finance/Accounting understanding to assist with problem resolution
· Understanding of operations processes
· Informatics understanding to resolve problems related to data flow between various systems & middleware
· Capability to improve on current processes where required
· Strong analytical and problem-solving skills with a high attention to detail
· Any additional responsibilities assigned in the Agile Working Model (AWM) Charter


ADVANTAGEOUS SKILLS REQUIREMENTS:
· German Speaking (Advantageous)
· DEVOPS (advantageous)
· Confluence and Jira (advantageous)
· Ownership mentality, willingness to take over responsibility and drive topics
· Willingness deal with (talk to) our global customers (due to the global exposure language barriers might exist)
· Above board work ethics – this is of utmost importance
· Open and pro-active communication across teams
· Ability to understand complex work environments
· Flexibility to take up different tasks in the feature team
· Flexibility to work weekends and after hours in a shift schedule
· IT experience delivering operations support services
Soft Skills
· Problem solving capabilities
· Ability to work as part of a team
· Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
· Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
· Strong ability to understand and interpret business needs and requirements with an aptitude to move concepts through to proposal and successful implementation
· Above-board work ethics
· Flexibility to take up different tasks in the project
· Ability and willingness to coach and give training to fellow colleagues and users when required
· Willing and able to travel internationally

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
· Relevant IT / Business Degree
· 3 - 5 years’ experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
- Take over operations activities in an SAP environment (Treasury, Banking, Cash Management, In-House Cash, Multi-Banking-Connectivity)
- Work rotation spans over morning, evening, and weekend shifts, also on public holidays
- Working knowledge of and understanding of the business processes for developing, and testing SAP functions associated with financial operations.
- Provide general assistance to the Operations team and end users
- Adhere to the PIC processes (Problem, Incident & Change Management
- Perform daily operations tasks and end user support
- Creation of pertinent test documentation
- Enable end user knowledge transfer and training
- Work closely with other functional consultants, developers, product owners and various global stakeholders in a bigger feature team
- Back-out Planning
- Business Continuity Management (BCM)
- Change Management (CM)
- Cut-over Planning
- Fall-back Planning
- Incident Management (IM)
- IT Service Management (ITSM)
- OPS Advanced Training
- OPS Basic Training
- Problem Management (PM)
- Release Planning
- Start Up Management (SUM)
- System Monitoring
- Technical Continuity Management (TCM)

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