2nd Line IT Support Engineer

Recruiter:

IOCO

Job Ref:

iOCO03019

Date posted:

Wednesday, April 3, 2024

Location:

Hybrid Working Model (HWM), South Africa

Salary:

Negotiable

SUMMARY:

iOCO Infrastructure Services Invites You to Explore Possibilities.

We're looking for a 2nd Line IT Support Engineer superstar to join our team of problem-solving experts and help us keep our software ru...

POSITION INFO:

iOCO Infrastructure Services Invites You to Explore Possibilities.

We're looking for a 2nd Line IT Support Engineer superstar to join our team of problem-solving experts and help us keep our software running smoothly.

What youâ€™ll do:

Assisting in 1st/2nd line technical support.
Call Management
Working to SLAs
Direct User communication verbally and written for assistance in Software distribution, 1^st and 2^nd line Desktop Support.
Building strong relationships with customers.
The ability to take ownership of customer problems.
A proactive approach to customer problems and an understanding of customer perception.
Remote Incident Resolution
Software Deployment
Ability to multi task and meet specific goals set by supervisors and management

Your expertise:

Minimum 3-5 years desktop support experience.
Good communication skills.
Some server and network support experience
Good communication skills and fluent in Mandarin Chinese, Italian or German verbally and written.
Self-sufficient.Â Â Â Â Â

Qualifications required:

Grade 12
International MCSE qualified or international equivalent
A+ / N+ (or equivalent) entry-l IT qualifications
ITIL Foundation
Microsoft 365
Azure
AD
Soft skills certificates
Mobile Technology certifications

Other information applicable to the opportunity:

Permanent Position
Location: Work From Home (Remote)

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

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