2nd Line Support

Recruiter:

Red Ember Recruitment

Job Ref:

ZR_1661_JOB

Date posted:

Wednesday, April 17, 2024

Location:

CapeTown, South Africa

Salary:

Market Related

SUMMARY:
Red Ember Recruitment is recruiting a 2nd Line Support for a company based in Cape Town.

POSITION INFO:

Job Summary:

The IT Support Specialist will be responsible for providing comprehensive 1st and 2nd line technical support to our staff in our Cape Town office.

This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware and software issues.

The candidate should have a strong understanding of Windows systems, Active Directory, networking, and basic cloud concepts which would be advantageous.

Key Responsibilities:

User Support:

Provide 1st and 2nd line support for all user IT issues, both face-to-face and via remote support tools.

System Maintenance:

Perform regular maintenance to ensure system availability and performance.

Networking:

Assist in maintaining and troubleshooting the organization''s network systems.

Active Directory:

Administer user accounts, permissions, and group policies within Active Directory.

Cloud Operations:

Assist in the basic administration and maintenance of cloud services and assets.

Training will be provided – this is a hybrid environment.

Hardware/Software Management:

Install, configure, and update hardware and software as necessary.

Issue Logging and Escalation:

Log user issues and escalate to higher-level support or external vendors when necessary.

Working from a helpdesk system.

Documentation:

Create and maintain documentation relating to support procedures and system configurations.

Team Collaboration:

Collaborate with other IT staff to manage the support ticket workload and resolve issues.

Training and Development:

Keep abreast of technological trends and developments.

Requirements:

Minimum of 2-3 years of experience in a similar role.
Strong knowledge of Windows Operating Systems and Office 365.
Experience with Active Directory and Group Policy management.
Understanding of networking concepts, including DNS, DHCP, VPN, LAN/WAN.
Familiarity with basic cloud concepts and platforms like Azure.
Excellent problem-solving and communication skills.
Vendor certifications are advantageous.
Experience in building and supporting Windows-based workstations – windows 10 and Windows 11.

ZR_1661_JOB

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