2nd Line Transactional Banking Application Support Analyst

SUMMARY:
New Contracting role available - 6 month contract role for Banking Application Support Analyst (2nd Line)
 

Looking to move into a high‑impact 2nd line support role within transactional banking?

This opportunity is ideal for an experienced application support analyst who thrives in fast‑paced, regulated environments and enjoys resolving complex issues that directly impact client banking operations.

POSITION INFO:


Company and Job Description:

A leading banking organisation is seeking a Transactional Banking Application Support Analyst (2nd Line) to support critical transactional banking platforms, with a strong focus on Host‑to‑Host (H2H) channels.

This role offers exposure to core transactional systems, enterprise clients, and cross‑functional technology teams, while providing the opportunity to deepen expertise within payments, integrations, and production support. You will play a key role in ensuring system stability, client continuity, and high‑quality service delivery in a highly regulated environment.


Key Responsibilities:

• Provide 2nd line application support for transactional banking platforms and Host‑to‑Host channels
• Investigate and resolve application and integration issues using logs, SQL queries, and system analysis
• Perform daily system health checks and proactively monitor platform alerts
• Manage production incidents end‑to‑end within agreed SLAs, including escalation and stakeholder updates
• Conduct root cause analysis and drive permanent fixes in collaboration with IT teams
• Support releases, patches, post‑implementation validation, and change activities
• Maintain accurate documentation, incident records, and operational procedures

• Degree in Computer Science, Information Technology, Information Systems, or a related field

• Minimum 5 years’ experience in application support, production support, or service delivery
• Proven experience within a banking or financial services environment
• Exposure to Transactional Banking, Payments, or Host‑to‑Host (H2H) systems advantageous

• Strong troubleshooting and root cause analysis capability
• Experience with SQL, application and system log analysis, and data extraction
• Understanding of end‑to‑end financial transaction flows
• Strong communication and stakeholder engagement skills
• Ability to work under pressure, manage multiple incidents, and take ownership