3rd Keyholder - Mbazwana

SUMMARY:
A leading fashion retailer is seeking a motivated and experienced 3rd Keyholder to support store management in driving sales performance, leading a team of sales associates, and ensuring exceptional customer service in a fast-paced clothing retail environment.

POSITION INFO:
The successful candidate will play a key role in supervising daily store operations, achieving sales targets and KPIs, maintaining high merchandising and stock-control standards, and delivering an outstanding customer and brand experience. Duties & Responsibilities Take responsibility for store performance, sales, and profitability. Drive and exceed store sales targets, KPIs, and operational objectives. Lead, mentor, and develop store teams, including junior managers and supervisors. Oversee daily store operations and ensure operational excellence. Implement and maintain strong visual merchandising standards. Manage stock control, stock levels, and shrinkage prevention. Analyse sales reports and implement strategies to improve store performance. Ensure consistently high standards of customer service and brand experience. Manage staffing, scheduling, performance reviews, and disciplinary processes. Handle escalated customer queries and resolve complex customer issues professionally. Ensure compliance with company policies, procedures, and retail standards. Desired Experience & Qualification Grade 12 \/ Matric - essential . 2-3 years' experience in clothing retail - essential . 2-3 years' experience in a Store Supervisor role - essential . Proven sales ability with a strong target-driven mindset. Strong leadership, communication, and people-management skills. Excellent customer-service and problem-solving abilities. Ability to work retail hours, including weekends and public holidays. Ability to perform effectively in a fast-paced retail environment. Sales and target driven Key Competencies Leadership and team development Customer focused Strong communication skills Commercial awareness Problem solving Operational excellence Stock management Visual merchandising Performance management Ability to work under pressure Strong attention to detail