ACCOUNT MANAGER & LODGE ANCHOR

SUMMARY:
Addo Area – Eastern Cape: The Lodge is the main point of contact for guests, ensuring a positive and seamless experience from arrival to departure. The incumbent will manage daily operations, coordinate with various departments, and uphold the lodge's high service standards.
Essentially, they are the face of the lodge, responsible for guest satisfaction and overall lodge management.

POSITION INFO:
MINIMUM REQUIREMENTS

• Tertiary qualification in hospitality/tourism/lodge management
• Strong verbal and written communication skills
• Passionate about the hospitality industry and people
• Excellent leadership skills
• Excellent customer service skills
• Computer literate
• Valid driver’s license

• Welcoming guests, handling check-in and check-out, addressing inquiries and requests, and ensuring guest satisfaction throughout their stay.

• Assisting with the day-to-day running of the lodge, including coordinating activities, managing staff (where applicable), and maintaining lodge standards.

• Acting as a liaison between different departments (housekeeping, kitchen, guides), ensuring smooth communication and efficient service delivery.

• Handling basic billing, reservations, and other administrative duties as needed.

• Upholding the lodge's service standards and brand reputation.

• Coordinating and managing activities like sundowners, surprise stops, and outdoor events.

• Assisting in staff training and acting as a stand-in for management when required

• This involves creating and executing marketing plans, both short-term and long-term, to achieve the reserve's objectives. This could include digital marketing campaigns, social media strategies, email marketing, and content creation.

• Maintaining and enhancing the game reserve's brand identity and reputation across all platforms.

• Managing the reserve's online presence, including website content, social media, online advertising, and search engine optimization.

• Building relationships with media outlets, travel writers, and other influencers to secure positive coverage and promote the reserve.

• Developing and maintaining relationships with tour operators, travel agents, and other partners to drive bookings and sales.