AIOps Pre-Sales Consultant - Pretoria

SUMMARY:
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POSITION INFO:

Who are we

We are a leading player in the ICT sector, delivering innovative technology solutions that empower businesses to perform at their best. Our environment is fast-paced, collaborative and built around smart, driven people who thrive on making an impact.

Who are we looking for:

A Pre-Sales Consultant, who supports strategic sales and client engagements by aligning technical AIOps related capabilities with business outcomes. The role involves requirement discovery, solution design, tailored demonstrations, proposal development and bid/tender support. The candidate will be instrumental in translating IT operations challenges into unlocking value in AIOps-driven opportunities for enterprise clients.

What will you do:

• Client Discovery and Engagement
• Solution Design and Architecture
• Demonstrations and Proofs of Value (PoV)
• Proposal and Tender Support
• Internal Enablement and Training
• Client Relationship Management

What will you need:

Essential:

• Minimum 5 - 10 years in a technical pre-sales, solution architecture, or consulting role in IT operations, monitoring, or cloud services
• Strong working knowledge of AIOps platforms (e.g., ScienceLogic, BigPanda, AppD, Moogsoft, LogicMonitor, Dynatrace)
• Demonstrable experience supporting enterprise RFPs/RFIs and writing technical content for tenders and proposals
• Excellent communication skills — both verbal and written — with the ability to present to C-level and technical audiences
• Deep understanding of ITOM, ITSM and monitoring/observability ecosystems
• Familiarity with automation tools (e.g., Ansible, Resolve, Runbook Automation), APIs and cloud-native infrastructure

Preferred Certifications:

• ServiceNow Certified System Administrator / Implementation Specialist
• AWS/Azure/GCP Cloud Practitioner or Architect-level certification
• ScienceLogic SL1 Certified Engineer (or equivalent AIOps platform certification)
• ITIL Foundation or above

Education:

• Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, or a related technical discipline (or equivalent experience)