Account Delivery Lead

SUMMARY:
Our Client, a leading global tech multinational organisation is looking for an Account Delivery Lead.

POSITION INFO:

The Account Delivery Lead is responsible for the overall financial and strategic aspects of an operations account. Will be responsible for :

 Client Facing Activities : 

• Develop and manage the outsourcing delivery contract relationships  
• Single point of contact for the client account senior executive and client stakeholders on the outsourcing contract
• Set and manage outsourcing contract service level agreements, acting as escalation point around client priorities and issues  
• Manage the quality and risk of the services provided to the client
• Development and management of the outsourcing client relationship, to include managing the client to their contract commitments  
• Set client expectations in conjunction with the client account senior executive and manage to those expectations  
• Establish formal routines for delivery account reviews with - client and client account senior executives
• Responsible for shaping and driving value-led transformation for the client 

Client ( Internal) :

• Participate in client account planning and forecasting activities
• Manage the operational and financial performance of the outsourcing contract 
• Achieve outsourcing contract profitability targets using the most appropriate principles, levers and tools  
• Manage outsourcing change orders, service quality, and recovery plans
• Participate in and comply with the outsourcing account quality programs, including quality assurance and client satisfaction review
• Achieve year-over-year efficiencies in conjunction with Service Delivery Operations Leads 
• Oversee operational activities of the delivery teams to drive the journey of continuous improvement to intelligent operations.

NB! This job is now closed. You can apply for other jobs by uploading your CV.