Account Delivery Lead

 

Recruiter:

Liyema Consulting

Job Ref:

JHB000420/BG

Date posted:

Tuesday, March 23, 2021

Location:

Centurion, South Africa

Salary:

Hourly


SUMMARY:
Our Client, a leading global tech multinational organisation is looking for an Account Delivery Lead.

POSITION INFO:

The Account Delivery Lead is responsible for the overall financial and strategic aspects of an operations account. Will be responsible for :

 Client Facing Activities : 

  • Develop and manage the outsourcing delivery contract relationships  
  • Single point of contact for the client account senior executive and client stakeholders on the outsourcing contract
  • Set and manage outsourcing contract service level agreements, acting as escalation point around client priorities and issues  
  • Manage the quality and risk of the services provided to the client
  • Development and management of the outsourcing client relationship, to include managing the client to their contract commitments  
  • Set client expectations in conjunction with the client account senior executive and manage to those expectations  
  • Establish formal routines for delivery account reviews with - client and client account senior executives
  • Responsible for shaping and driving value-led transformation for the client 

Client ( Internal) :

  • Participate in client account planning and forecasting activities
  • Manage the operational and financial performance of the outsourcing contract 
  • Achieve outsourcing contract profitability targets using the most appropriate principles, levers and tools  
  • Manage outsourcing change orders, service quality, and recovery plans
  • Participate in and comply with the outsourcing account quality programs, including quality assurance and client satisfaction review
  • Achieve year-over-year efficiencies in conjunction with Service Delivery Operations Leads 
  • Oversee operational activities of the delivery teams to drive the journey of continuous improvement to intelligent operations.


 

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