Account Director

SUMMARY:
Account Director needed to start work asap

POSITION INFO:

 The position of Account Director requires a pro-active, efficient and professional individual who can add strategic value to clients and the company, by taking full responsibility for managing and developing national key accounts.

 The Account Director serves as the primary business contact for the client and is responsible for client relationship management and ensuring efficient service delivery. The Account Director is expected to consistently provide excellent customer service on their accounts, as well as represent client needs and goals within the organization. In addition, the Account Director is expected to build relationships with clients to encourage new and repeat business as well as identify and build a pipeline of new business opportunities.

 Responsibilities:

The Account Director is responsible for pursuing, responding to prospects and managing key customer accounts utilizing the Company’s digital communication capabilities.  This includes securing business from designated key prospects; presenting to prospects and closing the sale.  Thereafter, the Account Director is expected to proactively manage the account.  The Account Director position includes research, consultation, presentations, keeping up with digital trends and offering strategic digital advice, plus day-to-day management of account activities.

The Account Director must be a committed team member and possess good people management skills, integrity, energy and creativity.

 This position has the following areas of focus:

 1)               Business Development:

• Finding and managing new business opportunities within our existing clients
  • Building a pipeline of new business opportunities
• Defining retention strategies for key accounts
• Ensuring solid and multi-layered client relationships
• Defining cross- and up-selling opportunities
• Responding to incoming prospect queries and managing them
• Managing existing customer accounts effectively
• Propose new solutions, tactics and strategies to existing clients
• Providing proposals, presentations and quotations to potential and existing customers
• Offering strategic digital advice to customers

 2)               Client Strategy:

• Develop and maintain top level relationships within defined accounts
• Defining growth strategies for key accounts
• Compile presentation decks outline offering for relevant clients
• Present and drive strategic ideas into accounts
• Make formal and informal presentations that engage clients on their digital strategy
• Show a marked improvement in revenue based on implementation of said strategy
• Gather information and perform analysis on client accounts
• Use analytics as a tool in positioning with clients
• Create ideas that are in line with market trends
• Balance short term and long term client objectives
• Create and maintain strong and deepening customer relationships
• Create well developed opportunities through strategy leading to a healthy pipeline
• Identify opportunities to up-sell the Company’s products and solutions

 3)               Account Administration:

• Ensuring contracts are signed (new customers) and renewed (existing customers)
• Invoicing of work completed
• Updating of spreadsheets and internal management reports
• Providing all manner of reporting to customers

 4)               Campaign / Project Execution:

• Ensuring campaigns and projects have been briefed to operational teams
• Guiding your agency / team members are delivering excellent and meeting client requirements
• Communicating with internal teams regarding campaigns and projects
• Providing regular and valuable feedback to the client
• Raising any “red flags” and assisting to resolve issues to complete the work

 5)         Team Function:

• Work effectively with team members to achieve financial targets
• Work effectively with team members to drive efficiency within the team creating happy members and happy clients
• Be the escalation point for team members and assist in resolving matters on client matters
• Be politically aware of both internal and external (client) environments
• Be a positive contributor within the team
• Encouraging, motivate and support the team
• Help set goals and work towards accomplishing them
• Share your knowledge and experience with team members

 Personal attributes:

• Highly organized, with excellent interpersonal skills
• Pro-active and service-driven
• Motivated, goal oriented, persistent and a skilled negotiator
• Sound strategic thinking and planning abilities
• Excellent relationship-building and networking skills
• Able to remain flexible, function under pressure and maintain a positive attitude
• Administratively strong with good attention to detail
• Exceptional spoken and written command of English

 Characteristics:

• Pro-active
• Attention to detail
• Attend to urgent matters pro-actively
• Be able to multi-task
• Logical thinker
• Consistent
• Ability to consult
• Ability to educate clients

 Requirements:

• Post Matric qualification (NQF 5 or higher)
• Proven Account Management skills that illustrate creating, maintaining and enhancing customer relationships, more specifically in a digital environment
• Experience in a technical environment (technical competence in understanding software, hardware, networks, data flow, etc) would be advantageous
• Experience in conducting and driving meetings at an executive level
• Be able to understand customer requirements and apply strategic thinking to solutions
• Be able to present concepts and proposals to a high level audience
• Be confident to sell him/herself and the company’s capabilities
• Have excellent written and spoken communication skills
• Have excellent administrative skills and be able to multi-task
• Have a proven track record of building healthy customer relationships
• The ability to listen to and successfully interpret the customer''s needs
• Valid driver’s license and reliable transport at all times

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