SUMMARY:
The Account Manager will be responsible for expanding Impression’s footprint within existing customer accounts by identifying growth opportunities, upselling new features and services, and driving increased billing. This role is central to building long-term customer relationships, ensuring satisfaction, and unlocking revenue potential from ou...
POSITION INFO:
The Account Manager will be responsible for expanding Impression’s footprint within existing customer accounts by identifying growth opportunities, upselling new features and services, and driving increased billing. This role is central to building long-term customer relationships, ensuring satisfaction, and unlocking revenue potential from our existing customer base.
What you'll do:
- Customer Growth Upsell Strategy
- Identify and pursue upsell and cross-sell opportunities within existing accounts.
- Promote new product features, modules, and services to increase account value.
- Collaborate with product and marketing teams to align offerings with customer needs.
- Account Management Retention
- Serve as the primary point of contact for assigned accounts.
- Build strong, trust-based relationships with key stakeholders.
- Ensure high levels of customer satisfaction and retention through proactive engagement.
- Sales Execution Pipeline Management
- Maintain a structured sales cadence with each account, including regular check-ins, QBRs, and roadmap discussions.
- Track opportunities, forecasts, and billing growth using CRM tools.
- Collaborate with technical and delivery teams to scope and close opportunities.
- Commercial Contractual Oversight
- Negotiate renewals, upsell contracts, and pricing adjustments in line with business objectives.
- Ensure compliance with commercial terms and service-level agreements.
- Reporting Insights
- Provide regular reporting on account health, growth metrics, and revenue performance.
- Share customer feedback and insights with internal teams to inform product and service improvements.
Your Expertise:
- 5+ years in account management, customer success, or B2B sales.
- Proven track record of growing revenue within existing accounts.
- Experience in SaaS, digital platforms, or enterprise software environments.
- Strong commercial acumen and negotiation skills.
Qualifications:
- Bachelor’s degree in Business, Marketing, or related field.
- CRM proficiency (e.g., Salesforce, HubSpot).
- Certifications in account management or customer success (advantageous).
Personal Attributes
- Customer-centric with a growth mindset.
- Strong communicator and relationship builder.
- Analytical and data-driven.
- Resilient, proactive, and results-oriented.
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Other information applicable to the opportunity:
- Permanent position
- Location: Gauteng
Why work for us?
Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. 
You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains. 
Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. 
By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions. 
iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.
