Account Manager

SUMMARY:
Partner with clients to develop a deep understanding of their operations, actively listening to identify where ElectroMechanica’s products and services can add the most value.

POSITION INFO:
The Account Manager manages relationships with assigned customers, ensuring service quality, responsiveness, and consistent sales support. This role is focused on retaining key accounts within the region and increasing wallet share through a deep understanding of customer needs, proactive engagement, and a solutions-driven approach. By acting as the trusted link between EM and its customers, the Account Manager plays a critical role in delivering value and building sustainable partnerships. Responsibilities: Build and maintain strong, long-term relationships with assigned customer accounts. Ensure service quality and responsiveness by acting as the primary point of contact for customer needs. Drive account retention and growth by increasing wallet share through cross-selling and solution alignment. Develop a deep understanding of customer operations and challenges to identify opportunities for EM's products and services. Collaborate with internal teams, including product marketing, supply chain, and engineering, to deliver tailored solutions and support. Monitor account performance, prepare reports, and provide insights to management on growth opportunities and risks. Negotiate commercial terms in line with EM's policies and strategic objectives. Stay informed on market trends, competitors, and industry developments to maintain a competitive edge. Essential Requirements Demonstrated success in account management, sales, or business development, preferably in automation or similar sectors. Strong commercial acumen with experience managing a diverse portfolio of key accounts. Excellent interpersonal, communication, and negotiation skills. Ability to work independently and collaboratively across teams. Proficiency in CRM systems and reporting tools. Valid driver's licence and willingness to travel within the Eastern Cape region as required. Beneficial Requirements Experience in a leadership or mentoring capacity within a sales environment. Exposure to industrial or technical products and solutions. Strategic planning and advanced problem-solving capabilities. Should you be interested in this role, and have the relevant experience, please apply