Accounts Receivable and Billing Manager

SUMMARY:
The Accounts Receivable and Billing Manager is responsible for managing the organisation's billing.

POSITION INFO:
Job Purpose The Accounts Receivable and Billing Manager will oversee the organisation's billing, collections, cash allocation, credit control and debtor account administration. This role ensures that invoices and credit notes are processed accurately and promptly, customer payments are collected within agreed terms, debtor balances are reported reliably, and billing and accounts receivable controls are consistently maintained. The jobholder will lead the Accounts Receivable and Billing team, resolve complex customer account enquiries, optimise cash flow, reduce overdue debt, and support month-end and year-end reporting. Key Responsibilities Billing Management Manage the entire billing cycle to ensure accurate and timely invoicing. Review billing data, contracts, pricing and customer records prior to issuing invoices. Ensure invoices comply with customer requirements, contracts, tax legislation and internal policies. Monitor billing cut-off dates to record revenue in the appropriate financial period. Supervise credit notes, debit notes, invoice reversals and billing adjustments. Investigate recurring billing issues and implement effective corrective actions. Ensure invoices and statements are dispatched via suitable channels. Collaborate with Sales, Operations, Customer Service and Finance teams to resolve billing discrepancies. Maintain billing schedules for recurring, project-based, usage-based or contractual charges. Identify opportunities to automate and streamline billing processes. Accounts Receivable Management Manage the debtors ledger, ensuring customer accounts are accurate and current. Monitor outstanding balances, overdue accounts and collection performance diligently. Review debtor ageing reports and apply appropriate collection measures. Ensure prompt and accurate allocation of customer payments. Investigate and resolve unidentified receipts, short payments, overpayments and unallocated cash. Review customer account reconciliations and address reconciling items. Administer customer refunds in accordance with approved policies and delegated authority. Regularly review and reconcile suspense and clearing accounts. Monitor disputed invoices and ensure timely resolution within agreed service levels. Maintain detailed records of collection activities and customer commitments. Credit Control and Collections Develop and implement effective collection strategies. Maintain proactive communication with customers before and after invoice due dates. Monitor payment arrangements and promptly follow up on missed commitments. Escalate high-risk, long-overdue or disputed accounts to relevant stakeholders. Recommend suspension of services or accounts for customers who consistently fail to meet obligations. Coordinate external debt collection and legal recovery when necessary. Review and recommend credit limits and payment terms in accordance with the organisation's credit policy. Monitor customer credit exposure and identify high-risk accounts. Negotiate payment plans within authorised limits. Support initiatives to reduce overdue debt and days sales outstanding. Reporting and Financial Control Prepare accurate weekly and monthly accounts receivable reports. Report on debtor ageing, collections, overdue balances, disputes, cash allocation and billing performance. Analyse trends and provide management with clear, insightful commentary on key movements and risks. Support monthly, quarterly and annual financial close processes. Reconcile the accounts receivable sub-ledger with the general ledger. Review bad-debt provisions and expected credit-loss calculations with finance partners. Recommend bad-debt write-offs in line with company policy and approval procedures. Provide cash collection forecasts, highlighting potential shortfalls. Maintain supporting schedules for internal and external audits. Ensure accounts receivable and billing controls are fully documented, implemented and regularly reviewed. Customer Enquiry and Stakeholder Management Act as the escalation point for complex billing and customer account enquiries. Build strong working relationships with key customers and internal stakeholders. Coordinate cross-functional enquiry resolution meetings. Ensure customer enquiries are acknowledged, tracked and resolved within agreed service levels. Address root causes of disputes rather than merely correcting individual transactions. Communicate clearly and professionally with customers regarding invoices, statements, overdue balances and payment arrangements. Collaborate with Sales and Operations teams to improve order-to-cash processes. Provide management with timely updates on significant customer risks and unresolved issues