Admin Assistant - Truck Body Industry

SUMMARY:
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POSITION INFO:

Job Overview:

The Admin Assistant in the truck body industry is a pivotal role responsible for building and maintaining strong relationships with clients, providing product information, and facilitating the sales process for truck bodies and related accessories. This position requires excellent communication skills, product knowledge, and a customer-focused approach to drive revenue growth.

Key Responsibilities:

1. Customer Engagement:

   • Proactively engage with existing and potential customers to understand their needs.
   • Provide information on truck bodies, accessories, and customization options.
   • Respond to inquiries, address concerns, and provide solutions to meet customer requirements.

2. Sales Support:

   • Collaborate with the external sales team to support the sales process.
   • Prepare and present product quotes, proposals, and product information.
   • Assist customers in selecting the right truck bodies and accessories based on their specifications.

3. Order Processing:

   • Process customer orders accurately and efficiently.
   • Coordinate with production and logistics teams to ensure timely delivery.
   • Monitor order status and provide updates to customers as needed.

4. Product Knowledge:

   • Develop and maintain in-depth knowledge of the truck bodies and accessories offered.
   • Stay informed about industry trends, competitor products, and market dynamics.
   • Train and educate customers on product features, benefits, and customization options.

5. Relationship Management:

   • Cultivate and nurture strong, long-term relationships with clients.
   • Identify upselling and cross-selling opportunities based on customer needs.
   • Address customer feedback and concerns to ensure satisfaction and loyalty.

6. Sales Reporting:

   • Maintain accurate and up-to-date records of customer interactions and sales activities.
   • Generate sales reports and provide insights to the sales manager.
   • Contribute to forecasting and planning processes.

7. Market Research:

   • Conduct market research to identify new business opportunities.
   • Monitor competitor activities and market trends to stay competitive.
   • Provide feedback to the sales and marketing teams for product and service improvements.

Qualifications:

• High school diploma or equivalent; Bachelor's degree in Business or a related field is a plus.
• Proven experience in sales, preferably within the truck body or automotive industry.
• Strong communication, negotiation, and interpersonal skills.
• Familiarity with CRM (Customer Relationship Management) software.

Preferred Skills:

• Technical understanding of truck bodies and accessories.
• Ability to work collaboratively with a diverse team.
• Goal-oriented and self-motivated.
• Excellent organizational and time management skills.