Administration Assistant

Recruiter:

West Coast Personnel

Job Ref:

CPT001057/MM

Date posted:

Thursday, April 23, 2026

Location:

Killarney Gardens, South Africa

Salary:

R12 000.00

SUMMARY:
We are looking for a highly organized and detail-oriented Administration Assistant to join the team. This role is ideal for someone who thrives in a fast-paced environment, enjoys supporting sales operations and is passionate about delivering exceptional customer service. A motivated individual who takes ownership of their role, supports team success and is eager to learn.

POSITION INFO:
Key Responsibilities:

Administrative Duties

Process all customer orders accurately within 24 hours of receipt
Manage and maintain email inboxes and monitor customer portals (e.g. Takealot, Yuppiechef, Leroy Merlin) daily
Ensure all orders are captured correctly with no duplication or omissions
Issue and distribute tax invoices (excluding online portal clients)
Communicate stock availability, pricing discrepancies, and back orders with customers promptly
Maintain and update dispatch sheets, ensuring all documentation is complete and audit-ready
Assist with stock reservations and backorder processing
Monitor upfront payment orders and follow up on outstanding payments and collections
Ensure filing is accurate, complete, and up to date for audit purposes
Answer incoming calls professionally and provide excellent customer service
Welcome visitors and provide refreshments as needed
Create and maintain task-specific SOPs

Sales Support

Assist the sales team with quotations, product information, and customer queries
Stay up to date with product knowledge to effectively promote features and benefits
Provide accurate pricing, promotion, and product information
Upsell and recommend suitable products to customers
Resolve order and inventory issues efficiently
Communicate customer feedback and liaise with the sales team
Assist with quarterly stock takes (including occasional late working hours)
Support audit preparation, including Nedbank audit requirements

â Requirements

Matric
Strong attention to detail with excellent accuracy
Ability to prioritize tasks and meet strict deadlines (48-hour turnaround times)
Proactive problem-solver with the ability to use initiative
Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Resilient, reliable, and highly organized
Strong analytical and critical thinking skills
Ability to work effectively under pressure
Advanced computer skills (Outlook, Excel, PowerPoint, Internet)
Team player with a positive and supportive attitude
Passion for cooking and/or cooking gadgets is essential

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