Administration Manager

 

Recruiter:

MARANG-A-KHANYA

Job Ref:

MCAM21

Date posted:

Thursday, August 19, 2021

Location:

Pretoria, South Africa

Salary:

NEG


SUMMARY:
Responsible for the planning, management and control of the administration department through operational execution of the client service strategy to ensure effective and consistent client experience.

POSITION INFO:

RESPONSIBILITIES AND WORK OUTPUTS 

  • Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
  • Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required.
  • Manage a comprehensive client service function, ensuring timeous and accurate service delivery.
  • Workflow management: Daily workflow management and effective resource planning. Identify and resolve problems related to workflow.
  • Ensure adherence to Service Level Agreements and report on production statistics.
  • Reporting: Deliver quality and meaningful reports on client service within agreed timeframes. Identify and report new trends in the market. Identify and report system related problems.
  • Review performance target in line with business objectives and realities in order to ensure optimal performance is maintained.
  • Customer engagement/retention: Engagement/retention of clients within current portfolio.
  • External Customer Satisfaction: Effective and consistent service delivery and support to external clients in line with company values and TCF principles.
  • Internal Collaboration: Effective and consistent service delivery and support to all internal clients.
  • Employ service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
  • Create a positive work climate and culture.
  • Demonstrate exemplary leadership behavior, through personal involvement, commitment and dedication in support of organizational values.
  • Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
  • Effectively manage performance within the team to ensure business objectives are achieved.
  • Encourage innovation, change agility and collaboration within the team.
  • Implement sound financial controls as well as monitor and manage expenditure relative to budget.
  • Take responsibility for the unlocking of operational efficiencies.
  • Implement risk management, governance, and compliance policies in own practice area.
  • Manage governance and risk exposure liability.

 

 COMPETENCIES REQUIRED 

  • Business acumen
  • Client commitment
  • Drive for results
  • Leads change and innovation
  • Collaboration
  • Impact and Influence
  • Self -awareness and insight
  • Diversity and inclusiveness

EXPERIENCE AND QUALIFICATIONS 

  • Matric
  • Related qualifications/Degree
  • 6-8 years'' experience in the financial services industry

 



 

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