Aesthetic Clinic Operations Manager URGENTLY needed in Johannesburg.

As an Operations Manager, you are tasked with overseeing the organizations day to day activities, supporting the stores and staff with an in-store software system, outlining recruitment procedures, establishing training standards, and negotiating vendor contracts. You would need to deliver exceptional support whilst coordinating the clinic operations and therapists harmoniously.
Inspire leadership and promote an inclusive company culture that encourages morals and performances.

REQUIREMENTS:

• Diploma / Advanced Diploma in Health &Skin Care
• Certification as an Assessor, Moderator, and a Facilitator advantageous
• Industry / Aesthetic / Clinic knowledge
• Computer Literate – word, excel, and outlook
• Communication Skills – written and verbal
• Target Driven
• Problem Solving and Critical Thinking
• Basic Financial Skills
• Marketing
• Health and Skincare Certificate / Diploma (optional)
• Knowledge of Facial Therapy and Waxing (optional)
• Project Management Skills
• Analyzing client retention reports, retail reports, etc.
• Assist the clinic leader with coordinating therapist work rosters, scheduling training, and bookings including opening and closing procedures as required.
• Manage the recruitment processes (HR) within the stores. Ensure all HR documents and records are updated. Conduct performance management meetings as well as to conduct KPIs.
• Ensure that payroll is submitted timeously.
• Ensuring sufficient stock within stores and assisting with stock inventory and management.
• Assist the clinic leader with inventory (professional and retail), maintaining stock levels, and accurately capturing stock received and filing invoices.
• Conduct store visits with corrective actions to be communicated. Ensure all Operational procedures and being followed and implemented.
• Set annual targets per store, and budget tracking.
• Evaluate and analyze store income vs expenditure. Evaluate the organization's performance metrics.
• Manage and assist with full store openings; staff recruitment, stockists, training, etc
• Zenoti software support.