Aftersales Consultant

SUMMARY:
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POSITION INFO:

Key Responsibilities:

• Conduct follow-up calls with clients after vehicle services to ensure satisfaction and resolve any concerns.

• Accurately capture customer feedback and service details on the internal system.

• Maintain detailed records of client interactions and escalate unresolved issues appropriately.

• Perform general administrative tasks related to the workshop and aftersales processes.

• Liaise with service advisors and workshop staff to stay updated on work progress and customer notes.

• Contribute to the improvement of customer satisfaction and retention efforts.

 

Requirements:

• Age: Between 30 and 40 years old.

• Languages: Fluent in at least three languages (including English and commonly spoken local languages).

• Computer Skills: Fully computer literate, with proficiency in Microsoft Office and dealership/workshop management software.

• Experience: Background in a call center, customer service, or automotive aftersales environment is an advantage.

• Communication: Excellent verbal and written communication skills.

• Attention to Detail: Accurate and thorough in data entry and customer recordkeeping.

• Professionalism: Friendly, polite, and able to handle pressure calmly.

• Teamwork: Collaborative mindset and positive attitude.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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