SUMMARY:
A company in Midrand is looking for a Cash Task Expert (Accountant) to be part of a global Agreement to Cash (A2C) organisation, which is focussed on billing, cash applications, disputes and cash collection. The A2C Task Force Expert, focuses on the clean-up and control of the overdue debt problem as well as assuring compliance on both corporate and local statutory standards.
POSITION INFO:
This role will focus primarily on the latter.
Audit:
- Work with the 2020 Audit Readiness team to assure that financial information and supporting documentation and explanations are provided to the auditors on time and to the level of quality necessary to avoid qualifications on our statutory accounts
- Work with the team to provide info based on past experience as to why systems and accounts do not reconcile
- Work with the team to resolve this unreconciled issues
- Perform the necessary work to safeguard the 2021 statutory audit success
- Apply the relevant A2C operational and debt policies in full
Prevention Projects:
- Work with the Continuous Improvement team (and others as necessary) to assure processes and procedures are clearly documented to a high level of quality permitting clear execution of standard processes
- Lead efforts with the Operations team to simplify the account setup of key accounts
- Document lessons learned from the clean-up in order that the A2C team can implement the necessary preventive controls to avoid recurrence
Clean-Up:
- Lead the clean-up of key customer accounts
- Complete the application of credit memos which have increased significantly in value during the current financial year as well as those existing from previous years
- Work with the Cash Application team from previous years to make significant reductions in the value of unapplied cash
- Lead efforts internally to deliver a clearance of intercompany activities from the Trade AR accounts
Debt Recovery:
- Lead efforts to recover the maximum value of debt from the top 10% of customer accounts
- Lead definition of strategies
- Work on devising feasible and well thought-out scenarios of different negotiating positions
- Deliver significant value of recovery of overdue debt (pre-July 2021 and pre-2021 in particular)
Key Accountabilities Strategic Direction◠Driving debt recovery among the top 10% of customers (top 80% of debt) for debt prior to July 2021 and in particular pre-2021
◠Assure consistent application of the relevant A2C policies in the clean-up of the overdue accounts in order that the A2C team can present correct statements to customers
Operational Management◠Enforcing compliance with A2C policy, identifying and addressing any deviations with those concerned, e.g. bad debt reserving, credit memo application
◠An exemplary level of process control and metric-based productivity
◠Managing the resolution of billing-related disputes with our top overdue customers pre July 2021 and in particular pre-2021
◠Leading cross-functional (Sales, Operations, Finance) sessions to drive the eradication of the root causes of the most frequently occurring root causes, ensuring that action plans are documented and executed on time.
◠Providing guidance and advice on how to resolve major customer payment issues, e.g. reviewing accounts with significant aged backlogs of unpaid invoices, unresolved disputes and unallocated cash. This will include leading meetings with major customers to discuss issues and agree resolution plans.
◠Facilitating decision making with local A2C stakeholders, including effective communication on status, issues, risks and opportunities.
◠Overseeing and assisting with all A2C internal and external audit requirements and queries. Co-responsible for operationalising global internal audit recommendations
◠Excellent written and oral updates on project status, progress, risks and opportunities
People Management◠The person will have 1-2 temporary direct reports as required during the audit period
◠Ensuring that key stakeholder relationships are maintained and there is strong collaboration with the Audit Readiness team and other members of the task force
Key Relationships◠A2C Task Force Leader, South Africa (direct manager)
◠Agreement to Cash EMEA Lead
◠SA Task Force Leadership and Project Team
◠Country GMs, Sales & Operations Directors & Finance Managers
◠Agreement to Cash Transformation Leads
◠Other Regional and Country leadership
Focus◠Timely and accurate billing, on time Cash Collection, reduced DSO and Bad Debt; meeting cash targets
◠Credit policy including A2C governance and controls
◠Customer satisfaction (re Billing & Collections including dispute management)
◠Process and Systems utilisation and standardisation
◠Customer experience
◠Customer master data
◠Driving a cash mindset (change management)
◠A2C KPIs and data management
◠Operational Excellence and Improvement
◠Continuous Improvement
Skills (including languages):
- English fluency is required.
- Track record of successfully driving performance and process improvement. Strong business process definition and analysis skills.
- Understands the importance of cash within a business, and understands the components that can drive improvement results in cash collection metrics to a targeted level.
- Ability to project manage, lead and work collaboratively in a matrixed environment with a large number of stakeholders to deliver end to end continuous process improvement
- Flexibility and resilience to adapt to changing requirements and timeframes.
- Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.
- Ability to constructively challenge the status quo, identify improvement opportunities and engage with all relevant parties to gain commitment, lead changes and ensure success. A change agent that is passionate about speed and simplicity.
- Ability to assess risk with A2C processes and to implement appropriate controls to mitigate risk.
- Understands the importance of cash within a business, and understands the components that can drive improvement results in cash collection metrics to a targeted level.
- Ability to project manage, lead and work collaboratively in a matrixed environment with a large number of stakeholders to deliver end to end continuous process improvement
- Flexibility and resilience to adapt to changing requirements and timeframes.
- Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.
- Ability to constructively challenge the status quo, identify improvement opportunities and engage with all relevant parties to gain commitment, lead changes and ensure success. A change agent that is passionate about speed and simplicity.
- Ability to assess risk with A2C processes and to implement appropriate controls to mitigate risk.
Experience:
- End to end process understanding of the A2C operating model, ideally with a track record of billing team management, DSO reduction and cash collection sustainable performance improvement.
- Experience working in a multinational environment in a matrix management structure.
- Six-Sigma, Lean Enterprise or Continuous Improvement experience is a plus, but not essential.
- Experience and working knowledge of Oracle ERP systems, billing systems, customer portals and CRM
AR settlement negotiations with largest customers and senior individuals
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