Amperity Functional Consultant – Hybrid – JHB

SUMMARY:
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POSITION INFO:

ENVIRONMENT

As an Amperity Functional Consultant, you will be responsible for implementing, configuring, and supporting Amperity’s Customer Data Platform (CDP) solutions. You will collaborate closely with business stakeholders to understand their data, marketing, and customer engagement requirements, translating these into effective and scalable solutions within the Amperity platform. Your role will involve providing functional expertise across customer data unification, segmentation, and activation use cases, ensuring successful deployments, and offering ongoing support to help organizations maximize the value of their customer data and drive personalized customer experiences.

RESPONSIBILITIES

• Oversee the daily operation and maintenance of the Amperity platform.
• Ensure data integrity and security within Amperity.
• Collaborate with stakeholders to gather and understand business requirements and translate them into functional specifications.
• Develop data management policies and procedures.
• Collaborate with Amperity and other teams to ensure data alignment and integration.
• Monitor and maintain the data flow between Amperity and source systems.
• Provide insights and recommendations for optimizing data structures and integration.
• Develop and implement troubleshooting procedures and protocols.
• Document issues, solutions, and best practices.
• Provide training and support to users on troubleshooting methods.
• Conducting system testing, performance tuning, and troubleshooting during implementation and post-go-live support.
• Participating in project planning, estimation, and scoping activities.
• Identify suitable solutions to new and existing business requirements (changes and projects) and ensure effective resolution of problems and incidents.
• Stay updated with the latest features and industry trends.
• Responsible for providing user support and assistance for 3rd level incidents and resolving business as usual issues aligned to operations and service processes.

REQUIREMENTS

• Strong understanding of core computer science principles, data structures, and algorithms.
• Proficient in SQL, in order to build workflows, queries, and segments within Amperity. The ability to write SQL from scratch including multiple table joins, summarizing data and window functions is desired.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Understands internal data systems, architecture, and data structures.
• Excellent organizational skills and ability to multi-task across multiple streams of work.
• Proactive, resilient, and resourceful when solving complex problems.
• Strong data analysis skills. Ability to dig into customer data and extract insights for stakeholders.
• Knowledge of Marketing Technology stack.
• Understanding of Change Management processes and methodologies.

Qualifications

• 3 year IT related degree (advantageous)
• Certified in TOGAF, Agile Methodologies (advantageous)
• Certified in COBIT, Prince II (advantageous)
• Certified in ITIL 4 (required)