Application Engineer - ERP Systems

The main purpose of the role is to deliver support to end users in the organisation on how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The incumbent is also responsible for contributing to the design, testing, delivery, and improvement of software applications.

Permanent: Cape Town and Johannesburg

Business Requirements

Attend Business Analysis -Scoping Sessions

Standard Operating Procedure review and improvements to be documented into End-user training guides

Required to train Business in the following Modules (Procurement, Finance, Sales and Stores/Operational, Call Centre)

Create Reports and Forms Design in Crystal Reports.

Problem solving & support (during and after implementation.

Key deliverables and outputs

Provide support on software programmes by fielding incoming tickets from end users.

.Monitor and improve support process effectiveness by creating and deploying feedback mechanisms for end users, analysing results and implementing appropriate changes.

Monitor, document and communicate application problems and issues to key stakeholders, including management, development teams, end users and team leads.

Enhance end user effectiveness by implementing training on the software applications used in the organisation and maintaining own expertise in these applications.

Actively participate and support the roll out of group-wide IT projects, especially related to new business applications.

Assist in designing, delivery and improvement of software applications, including testing new and existing software applications under development or consideration for purchase

Ensure the implementation of and compliance with all internal policies, processes and quality standards as applicable to the area of responsibility.

Create and manage constructive relationships with internal and external providers, including but not limited to developers, Business Intelligence, IT infrastructure team, software vendors and software development vendor

Manage second line support service providers in terms of delivery and task tracking.

.Ensure that all reports and administrative documents are completed as agreed. This includes incident reports, status updates and applicable monthly reports.

.Provide guidance and learnings to other team members.

Internal customers

All business units and functional departments in the organisation

Team members

Qualifications and Experience

Degree in Computer Science / Information Systems

Introduction to business analysis

Introduction to project management

2 - 3 years in IT application support providing support to end users

Experience in engaging supervisory and middle management level

Essential Skills

Understanding and knowledge of ITIL

Knowledge of service desk systems

Understanding of the systems development lifecycle

Solid understanding of IT concepts, terminology and standards

Applications:

MS Dynamics

Sage X3

Advantageous:

Knowledge of software applications used and supported by the organisation.

Well-developed communication skills to persuade and influence

Written reasoning skills and ability to explain complex concepts in non-technical language

Well-developed critical and conceptual thinking and problem-solving skills to analyse and diagnose requirements of problems, develop integrated solutions and solve problems

Ability to interpret numerical information

Ability to multi-task

Computer, technology and systems skills

Personal Attributes

Focus on analysing and solving problems

Focus on getting things done

Readiness to make and own decisions

Concern for communicating clearly

Remain resilient under stress and pressure

Customer centricity and focus

Preference for team working

Passion for optimising business performance

Advantageous:

Appreciation for challenging others with respect

Preference for thinking practically

Focus on initiating action

Orientation towards growing and nurturing relationships

Strong inclination for change agility

Concern about aligning with best practice

Commitment to maintaining business awareness

Openness to accepting feedback