Application Specialist: Cape Town

SUMMARY:
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POSITION INFO:

Application Specialist II - Insights Platform and Data Management: Cape Town

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To join a team of application specialists (support engineers) in support of a new end-to-end business insights and intelligence system, the successful candidate will be expected to conclude general support activities across the application stack and be on call to resolve and troubleshoot any issues that may occur.

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There are two main technology application stacks that require support, namely: Pyspark and Hive running on a MapR cluster, BI tool on WebSpere/WebLogic/JBOSS

Proprietary Virtualisation Platform, Proprietary ETL (Extract Transform Load) Platform

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An applicant will only be expected to have detailed knowledge of one of the application stacks but with at least an interest in understanding the other to

provide general support and standby cover for other team members.

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The individuals selected, after appropriate training on proprietary solutions will need to take ownership and responsibility for support work. They will also be expected

to plan, manage and support tactical IT projects to introduce new features or optimise performance

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1. Plan and manage all activities with the data management application technology portfolio within his/her responsibility:

Monitor and control allocated human and material resources

Manage and resolve re-active tasks

Planning and managing tactical projects to add features or optimise performance

Manage third-party software releases

Manage application configuration

Manage project dependencies, team, and stakeholder relationships relative to project and business as usual use of the applications

Co-ordinate and integrate activities across multiple functional lines

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2. Ensure timely and effective communication with the project team, the project stakeholder, and business support users.

Liaise with other managers within the ICT functions and within the business

Manage use expectation through regular communication with the user group

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3. Effectively manage day-to-day IT operations relevant to the application under their responsibility, including being on call to respond to incidents.

Create procurement order and change requests l Follow-up of procurement order and change requests l Monitor and follow up on service desk calls

Identify and resolve any support call trends l Handle any relevant support issues l User support in specified area l 2nd Level Support for specified area

Train 1st level support where required l

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4. Where relevant manage vendor relationship with third party application suppliers and service providers

Investigate new technologies within the specified area l Manage software bug list with vendors l Manage SLA with vendors

Schedule change requests with vendors

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Experience and Qualifications needed:

Matric

3-year IT Related Degree/ Diploma or 10 years equivalent experience

5 years’ experience within an IT support management position

5 years’ experience in the Retail/ Wholesale/ FMCG industry

3 years’ experience with large data volumes and related dataloads

5 years broadly skilled in information and communication technology with specific focus on big data, business intelligence or data warehousing.

5 years knowledge of all steps of systems development from specification to implementation.

Exposure to vendor management l Exposure to project management l Knowledge of change management

Experience with configuration, administration, and troubleshoot issues with Hive or Pyspark jobs running on MapR or other Hadoop distribution

Experience with understanding and resolving performance issues in providing QA support for jobs running on MapR or other Hadoop distributions

Experience with integration of ETL workflows into an enterprise-wide scheduling environment.

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Communication will only be with shortlisted candidates

Jino.swart@isilumko.co.za

NB! This job is now closed. You can apply for other jobs by uploading your CV.