Application Support Analyst- 12 Months Contract

Recruiter:

Hoaeane Consulting

Job Ref:

HOA-ASS

Date posted:

Saturday, December 18, 2021

Location:

Johannesburg, South Africa

Salary:

500 000

SUMMARY:
• Provide high quality application and systems support • Understand the nature and business impact of requests and perform the required analyses • Provide second line support for technical and functional solutions

POSITION INFO:

Experience:

At least 3-5 years in an application support environment
Experience working in a high availability environment with multiple operational instances

Operational Delivery:
Provide high quality operational and technical application and systems support to customers and internal business functions
Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH
Resolve incidents, problems, service requests and change requests

in line with business priorities:
Document and provide analysis of defects to solution teams
Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc.
Assist with On-The-Job training and participate in Priority war room

Sessions Collaborate with the Solution Delivery teams and Architectural teams with regards to planning, designing, architecture development and configuration of the technical platforms for the Application Support portfolio
Participate in deployment handover sessions and available to support leads for operational activities

Technical Competencies:

Hands-on experience with some of the following disciplines

Oracle, SQL Server

Web Methods and Web Services
Automation / Scheduling tools / frameworks
SOA and SQL
SharePoint
F5
SQL Server Integration Services and SQL Server Reporting

Services
ESB
Microsoft Frameworks (CSF, CCF, etc)
Working knowledge of API-based services (e.g. REST, SOAP)

Understanding of basic integration concepts

Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT

Behavioural Competencies :

Good Command of the English Language
Excellent Communication Skills
Relationship Building
Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
Persuading & Influence
Time Management

Qualification:

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Application Support Analyst- 12 Months Contract

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