Application Support Analyst- 12 Months Contract

 

Recruiter:

Hoaeane Consulting

Job Ref:

HOA-ASS

Date posted:

Saturday, December 18, 2021

Location:

Johannesburg, South Africa

Salary:

500 000


SUMMARY:
• Provide high quality application and systems support • Understand the nature and business impact of requests and perform the required analyses • Provide second line support for technical and functional solutions

POSITION INFO:

Experience:

    • At least 3-5 years in an application support environment

    • Experience working in a high availability environment with multiple operational instances

      Operational Delivery:

    • Provide high quality operational and technical application and systems support to customers and internal business functions

    • Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH

    • Resolve incidents, problems, service requests and change requests

      in line with business priorities:

    • Document and provide analysis of defects to solution teams

    • Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc.

    • Assist with On-The-Job training and participate in Priority war room

  • Sessions Collaborate with the Solution Delivery teams and Architectural teams with regards to planning, designing, architecture development and configuration of the technical platforms for the Application Support portfolio

  • Participate in deployment handover sessions and available to support leads for operational activities

    Technical Competencies:

    Hands-on experience with some of the following disciplines

    • Oracle, SQL Server

  • Web Methods and Web Services

  • Automation / Scheduling tools / frameworks

  • SOA and SQL

  • SharePoint

  • F5

  • SQL Server Integration Services and SQL Server Reporting

    Services

  • ESB

  • Microsoft Frameworks (CSF, CCF, etc)

  • Working knowledge of API-based services (e.g. REST, SOAP)

  • Understanding of basic integration concepts

    Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT

    Behavioural Competencies :

    • Good Command of the English Language

    • Excellent Communication Skills

    • Relationship Building

    • Accountability

    • Teamwork

    • Delegation

    • Interpersonal Support

    • Perseverance

    • Motivating

    • Prioritisation

    • Analytical Thinking

    • Persuading & Influence

    • Time Management

      Qualification:

    •  



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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