Application Support Analyst- 12 Months Contract

SUMMARY:
• Provide high quality application and systems support • Understand the nature and business impact of requests and perform the required analyses • Provide second line support for technical and functional solutions

POSITION INFO:

Experience:

• At least 3-5 years in an application support environment

• Experience working in a high availability environment with multiple operational instances

  Operational Delivery:

• Provide high quality operational and technical application and systems support to customers and internal business functions

• Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH

• Resolve incidents, problems, service requests and change requests

  in line with business priorities:

• Document and provide analysis of defects to solution teams

• Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts, etc.

• Assist with On-The-Job training and participate in Priority war room

• Sessions Collaborate with the Solution Delivery teams and Architectural teams with regards to planning, designing, architecture development and configuration of the technical platforms for the Application Support portfolio

• Participate in deployment handover sessions and available to support leads for operational activities

  Technical Competencies:

  Hands-on experience with some of the following disciplines

• Oracle, SQL Server

• Web Methods and Web Services

• Automation / Scheduling tools / frameworks

• SOA and SQL

• SharePoint

• F5

• SQL Server Integration Services and SQL Server Reporting

  Services

• ESB

• Microsoft Frameworks (CSF, CCF, etc)

• Working knowledge of API-based services (e.g. REST, SOAP)

• Understanding of basic integration concepts

  Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT

  Behavioural Competencies :

• Good Command of the English Language

• Excellent Communication Skills

• Relationship Building

• Accountability

• Teamwork

• Delegation

• Interpersonal Support

• Perseverance

• Motivating

• Prioritisation

• Analytical Thinking

• Persuading & Influence

• Time Management

  Qualification:

NB! This job is now closed. You can apply for other jobs by uploading your CV.