Application Support Analyst

SUMMARY:
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POSITION INFO:

We are looking for an experienced Application Support Analyst for a Global Company in Port Elizabeth.

SUMMARY:
The Application Support Analyst is responsible for the operational support, maintenance, and enhancement of business-critical applications, including Learning Management Systems (LMS), enterprise platforms, and internal tools. This role ensures system integrity, user support, incident resolution, and continuous improvement across multiple applications. The position requires strong analytical skills, technical proficiency, and the ability to collaborate with cross-functional teams to meet business needs.

QUALIFICATIONS AND SKILLS REQUIRED:
Bachelor’s degree in HR, Education, Business Administration, Computer Science, or a related field, and/or equivalent work experience
At least three (3) years of experience in Learning and Development, particularly with the Docebo LMS platform and/or in business application support and administration
Proficiency in HTML, CSS, scripting, and debugging code
Familiarity with ITIL practices and software development lifecycle
Strong troubleshooting, analytical, and problem-solving skills
Proficiency in Office 365 (Excel, Teams, SharePoint), Workday HRIS, CRM systems, and Helpdesk ticketing applications
Ability to read and debug code is essential; coding/development qualifications are advantageous
Experience in the technology, supply chain, logistics, or freight forwarding industries is a plus
Excellent verbal and written communication skills, with the ability to interact effectively with all levels of an organization
Exceptional customer service orientation and team collaboration skills
Ability to present ideas clearly to business stakeholders and users
Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
Ability to write routine reports, correspondence, and technical documentation
Ability to speak effectively before groups of customers or employees

Skills Needed:
Strong troubleshooting, analytics, and problem-solving abilities
High degree of initiative, mature judgment, and discretion
Excellent attention to detail, organizational skills, and ability to prioritize tasks in a fast-paced, high-pressure environment
Proven ability to manage multiple, time-sensitive projects while maintaining day-to-day operations

KEY RESPONSIBILITIES:
Application & System Support:
Monitor and maintain performance of business applications and platforms
Troubleshoot and resolve application issues, driving root cause analysis to minimize downtime
Support integrations with enterprise systems (e.g., HRIS, CRM, Active Directory)
Collaborate with vendors and development teams for issue resolution and feature enhancements
Maintain system documentation, compliance records, and disaster recovery plans
User & Course Management (LMS and other platforms):
Manage user accounts, permissions, and access controls
Administer course creation, enrollment rules, and notifications
Provide training and support to power users and business units
Customize platform features using HTML, CSS, and vendor tools
Reporting & Analytics:
Generate ad hoc and scheduled reports for compliance, performance, and usage
Analyze data flows and identify opportunities for automation and optimization
Present findings and recommendations to stakeholders
Process Improvement & Project Coordination:
Identify and implement process and system improvements
Participate in cross-functional projects and coordinate resources
Ensure alignment with IT strategy and business objectives