SUMMARY:
Application Support Analyst required to join a very successful research and development company on a 12 month contract outside IR35!
POSITION INFO:
Application Support Analyst required to join a very successful research and development company who are leading the market with their niche and innovative products and solutions! This role is a 12 month contract, offering a rate of £350-£450 per day, depending on experience and it has been determined to be outside IR35. The company is based in Dundee, however they are offering fully remote work with no office visits required.
The role itself will consist of providing support on a range of business applications and tools, both internally within the company and to a variety of clients/partners. You will be excepted to have a solid understanding on all of the business applications in use and be able to troubleshoot any issues, fulfil requests, and conduct key system updates.
As the main business application in use is run on Dynamics 365, having an in-depth knowledge of these systems is essential and candidates must have experience of providing 2nd line support on a range of applications running on Dynamics 365. The ideal candidate will also be self sufficient and have excellent communication skills in order to build relationships with key partners and clients within the business.
Key responsibilities and experiences:
** Excellent knowledge on a range of business applications running on Dynamics 365 particularly Dynamics 365 Finance and Operations and Customer Experience
** Work within the ITIL based support processes and procedures to the agreed targets
** Track record of providing all levels of IT support to the highest standard
** Provide guidance to team members to help the with any customer requests
** Review, create and update knowledge documents
This is an amazing opportunity to get in with a really interesting company who are doing some really innovating things!
Sound good? Apply now or get in touch with Cameron Hopkinson at Cathcart Associates on 
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