SUMMARY:
Area Manager for Lash and Nail Company
POSITION INFO:
Al Khobar - Saudi Arabia
It is a premier salon focusing and specializing in complete nail care by our talented staff. Cleanliness, quality workmanship and customer satisfaction are our mission. From our workmanship to our service, it’s our goal to be the best in class
Reporting Relationships:
Position reports to : CEO
Positions supervised :
• Nail and Lash Educator
• Branch Supervisors
Role Summary:
Responsible for achieving company sales and operating profit. Responsible for operating the business in accordance with the company’s policies and procedures and developing an environment where there is a true commitment and focus on providing the best customer service and quality in the industry.
Accountabilities:
BUSINESS OPERATIONS
• Drives and delivers sales performance of assigned lounges. Manages sales objectives and operational costs, in line with agreed business plan.
• Guarantees the ultimate client experience, obtaining a 70% overall client retention.
• Implements processes which clearly communicates personal responsibility at all levels for achievement of weekly/monthly sales targets.
• Determines and implements options to correct sales underperformance or to exploit sales opportunities.
• Ensure a high standard of service is delivered in all lounges at all times by the teams.
• Responding to all client complaints, in case requested to speak to Senior Management.
• Conduct lounge visit reports on a regular basis.
• Ensure strict implementation of CRM responsibilities of Branch Supervisors.
• Ensure all policies and operational guidelines are implemented and followed in the lounges.
• Ensure the lounges are adequately staffed at all times and employees are aware of their work schedules ahead of time and that it is fair, allowing for the team to have their days off and is managed in accordance with the company policy.
• Ensure housekeeping standards are maintained at the highest level across all lounges.
• Make sure that the shop fronts are clean, presentable and all lights are working whilst on lounge visits.
• Check for any damage in the lounges that could hurt clients and colleagues.
• Demonstrate awareness of competitors that are operating and will be opening in the area.
• Ensure you read the Standard Operations Manual, have a thorough understanding of and adhere to rules and regulations.
STOCK MANAGEMENT
• Follow product purchasing process and ensure bookkeeping and updating of inventory at all times.
• Plan and coordinate with the vendors’ stock deliveries and payment/invoicing procedures.
• Monitor inventory levels to ensure adequate supplies are available across all lounges.
• Ensure stock is kept intact in the software with lowest discrepancy possible.
INTERNAL AUDIT
• Ensure companies assets and cash are protected at all times.
• Ensure that all faulty damaged items are written off properly.
• Ensure that usage of consumable items is in line with sales of services.
MAINTENANCE
• Ensure housekeeping standards are maintained at the highest level.
• Arrange for the repair of any damages in any lounge.
• Make sure that all lounges are clean, presentable and all lights are working.
• Repair or replace any damaged items or equipment.
• Ensure that the workplace satisfies health, safety and welfare requirements for ventilation, temperature, lighting, sanitary, washing and rest facilities.
SUPPLY & DEMAND
• Evaluates and researches suppliers, products, equipment and tools.
• Guarantees best quality – price products, equipment and tools.
• Negotiates best deals/contracts with suppliers.
• Work closely with suppliers to ensure the stock delivery frequency is correct for the lounges.
• Follow-up with supplier to resolve the discrepancy that the Branch Supervisor cannot finish.
HR/LEARNING & DEVELOPMENT/LEGAL
• Recruit, train, manage and evaluate the staff and Management to ensure that staffing level and performance meet business needs.
• Conduct timely performance evaluations and salary reviews for all team members.
• Identifying training needs to improve team performance.
• Promote and maintain high standards of technical quality in the lounges.
• Ensure all staff is adequately trained on products and technical techniques.
• Ensure that the grooming and appearance standards of all staff are maintained at all times.
• To actively work together with our legal team, to ensure that all legal requirements are met.
• To have a full understanding of all legal requirements for both business operations and labor law.
FINANCE AND ACCOUNTING
• Review current practices and ensure savings are made where applicable.
• Drive initiatives and make recommendations for cost cutting.
• Review Petty Cash Claims and challenge expenses.
• Effectively manage the P&L, challenging any cost that may impact on profitability.
BUSINESS DEVELOPMENT
• Executes the openings of new lounges.
• Actively contributes to the finding of suitable locations to match the growth plan.
• Manages and controls operational resources in line with the business growth.
• Identifies and delivers initiatives to enhance business/increase and improve sales.
• Actively seeks out all new opportunities, whether it is clients, products, locations or suppliers in conjunction with team and in line with the brand strategy.
Qualifications/Requirements:
• At least 5 years’ experience in operations and management.
• Effective leadership skills and experience in staff management, training and development.
• Strong focus on customer service and willingness to go extra mile for the clients and the business.
• Valid driving license
Experience from the beauty industry, specifically nails and lashes would be beneficial
Personal Characteristics:
• Achievement oriented
• Team building and leadership skills
• Empathetic
Competency requirements:
• Developing others
• Drive for results
• Client focused
• Problem solving
• Priority setting & time management
BENEFITS:
- Salary: To be discussed + commission based on achieving business targets.
- 1-month free accommodation upon arrival
- One-way ticket to Saudi Arabia
- Residence visa and labor permit
- Health insurance
- 30 calendar days of annual leave upon completing 1 year
- One return ticket to home country every year
Working hours:
- 6 working days per week
- 9 working hours per day, from 10am to 8pm (or as per business needs), with a one-hour break.
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