Assistant General Manager

SUMMARY:
Job Overview:
The Assistant General Manager (AGM) plays a vital role in ensuring the daily operations of the hotel run seamlessly. This hands-on leadership role involves overseeing departments such as Front Office, Housekeeping, Food & Beverage, and Guest Services, ensuring consistent delivery of personalized, 5-star service. The AGM acts as the General Manager’s right hand and assumes responsibility in their absence.
Key Responsibilities:
Operational Management

• Oversee and coordinate daily hotel operations across all departments.
• Support departmental heads in achieving excellence in guest satisfaction and operational efficiency.
• Conduct regular inspections of rooms, public areas, and F&B outlets to maintain standards.
• Manage and resolve guest complaints promptly, ensuring a personalized recovery experience.

• Champion a culture of excellence in service and hospitality.
• Maintain regular interaction with guests to ensure satisfaction and encourage repeat business.
• Implement VIP and special guest handling protocols.

• Assist with hiring, training, and development of hotel staff.
• Monitor team performance, provide feedback, and manage shift scheduling.
• Foster a motivated, team-oriented workplace with high staff morale.

• Assist with budgeting, forecasting, and financial reporting as required.
• Monitor and control operating expenses while maintaining service quality.
• Ensure compliance with health, safety, and legal regulations.

• Collaborate with sales/marketing teams to promote the property and increase occupancy.
• Support the execution of events, packages, and special promotions.

POSITION INFO:
Qualifications & Experience:

• Diploma or Degree in Hospitality Management or related field.
• Minimum of 3–5 years in a senior supervisory or assistant management role at a 4 or 5-star property.
• Experience in boutique or luxury lodge/hotel settings preferred.
• Strong operational background in Food & Beverage, Rooms Division, and Guest Relations.
• Financial acumen with basic budgeting and cost control experience.

• Excellent interpersonal and leadership skills.
• Passion for delivering world-class guest experiences.
• Strong organizational and multitasking abilities.
• High attention to detail and problem-solving skills.
• Computer literate (PMS systems like OPERA, NightsBridge, or similar).
• Willingness to work flexible hours, including weekends and holidays.