Assistant General Manager

SUMMARY:
5* Boutique Hotel in Ballito is looking for an Assistant General Manager.
 
The Assistant General Manager will support the General Manager in supervising all the hotel departments, to ensure that the hotel operation runs according to plans and purposes set out by the hotel leadership team. Ensuring that all team members continuously develop and display the level of competence, professionalism, excellence, protocol and etiquette that is expected
 
The role implements and monitors the systems and conditions that enable the departmental operations to provide guests with outstanding hospitality services, that service needs are adequately anticipated and that the departments are fully responsive to individual guest needs.
 
The suitable candidate will work to ensure that the desired standards for all departments, are implemented correctly and consistently and will also support the General Manager in implementing the daily organisation plans for the departmental operations.

POSITION INFO:
Duties:

This is a hands-on, guest-facing role requiring a strong operator who is present in the business and ensures consistent delivery of a high-end guest experience.
Oversee daily operations across all departments
Lead Hosts and supervisory team
Ensure seamless service delivery
Manage guest experience and service recovery
Maintain operational standards
Support team development
Assist with cost control

Requirements:

Grade 12
A formal hospitality qualification
At least 3–5 years’ experience in a senior operational role
Boutique or luxury hotel experience preferred
Strong leadership and hands-on approach
Guest-focused and detail-oriented
Calm under pressure
Strong communication skills
Familiarity with hotel systems such as Opera Cloud advantageous